Error by loading an queue

RT Developers
1

Hello,

I want to load a queue from the database, but it doesn´t work. Can someone
help me please. I started to lern perl for 2 weeks…

my code:
#! /usr/bin/perl -w

use strict;

bindet Modul RT::Queue ein und ist Kind der Klasse RT::SearchBuilder

use RT::Queues;
#use RT::ACL;

$RT::SystemUser = 1; # entspricht der Id des RT_System

I think this is not ok, because $RT::SystemUser is defined in System.pm as

an object, isn´t it?

next I want to make a new instance of queue - its empty

my $queue = RT::Queue->new($RT::SystemUser); # neues Objekt Queues anlegen
#my $queue = new RT::Queue($root); # neues Objekt Queues anlegen
print( “neues leeres Objekt $queue angelegt. \n” );

now I will load a queue from the database by id

my $queueLoad = $queue->Load(3); # Stapel mit id= 3 => Bugs laden
print( “jetzt muesste in $queue was drin stehen und der Name ist: $queue->{
‘Name’ } \n” );

exit(0);

the error:
Can’t call method “CaseSensitive” on an undefined value at
/opt/rt3/lib//RT/Record.pm line 200

thanks,
Tina

2

Tina Schade wrote:

Hello,

I want to load a queue from the database, but it doesn�t work. Can someone
help me please. I started to lern perl for 2 weeks…

My template for CL perl scripts:

#!/usr/bin/perl

use strict;
use lib ‘/opt/rt3/lib’;
use lib ‘/opt/rt3/etc’;

use RT;

#Load RT’s config file
RT::LoadConfig();

Connect to the database. set up loggign

RT::Init();

use RT::…

my code:
#! /usr/bin/perl -w

use strict;

bindet Modul RT::Queue ein und ist Kind der Klasse RT::SearchBuilder

use RT::Queues;
#use RT::ACL;

$RT::SystemUser = 1; # entspricht der Id des RT_System

I think this is not ok, because $RT::SystemUser is defined in System.pm as

an object, isn�t it?
RT::Init() do it for you.
Don’t do this.

next I want to make a new instance of queue - its empty

my $queue = RT::Queue->new($RT::SystemUser); # neues Objekt Queues anlegen
#my $queue = new RT::Queue($root); # neues Objekt Queues anlegen
print( “neues leeres Objekt $queue angelegt. \n” );

now I will load a queue from the database by id

my $queueLoad = $queue->Load(3); # Stapel mit id= 3 => Bugs laden
print( “jetzt muesste in $queue was drin stehen und der Name ist: $queue->{
‘Name’ } \n” );

exit(0);

the error:
Can’t call method “CaseSensitive” on an undefined value at
/opt/rt3/lib//RT/Record.pm line 200
You’ve skipped RT init state → config not loaded → you havn’t got
connect to db → object which represent connect is missed.

thanks,
Tina

		Best regargds. Ruslan.
			Good luck with Perl magic %)