Error bounces?

RT Users
1

Hi All,

I keep getting messages such as this:

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email (peter@123.com).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue itsupport.

I have all the correct permissions (createticket is given globally to
everyone). Is there anything else that can cause this?

Cheers,

George Barnett, Scsa
Reality Engineer

eml: george@alink.co.za
gsm: +44 778 884 7205
www: www.alink.co.za

"Prostetnic Vogon Jeltz smiled very slowly. This was done
not so much for effect as because he was trying to remember
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2

Just a shot in the dark from a newbie…

Have you checked the following settings in RT_SiteConfig.pm?

$LookupSenderInExternalDatabase

$SenderMustExistInExternalDatabase

Chago

3

George Barnett wrote:

RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email (peter@123.com).

You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue itsupport.

Error might be a bit misleading. Could the missing right be
ReplyToTicket instead?
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