One of our users is not receiving emails as expected when new tickets are
created in his watched queues, or when he’s assigned ownership of tickets.
Setup of the scrips appears fine (in fact, it’s pretty much the default) and
other users (including co-watchers of the same queues) get notifications.
Current install is RT 3.8.8, perl 5.10.1, mysql 5.1.47 on “small” Amazon EC2
The error listed in syslog is:
[email address] appears to point to this RT instance. Skipping
However, $ParseNewMessageForTicketCcs and $RTAddressRegexp are not set in
RT_SiteConfig.pm. (And with no changes to the supplied RT_Config.pm, they
are explicitly undefined there.)
If I’m understanding things correctly, this test isn’t even supposed to be
invoked unless $RTAddressRegexp is defined.
We were on RT 3.6.0 until the end of February. It appears that this problem
has existed since we made the transition to 3.8.8.
Does anyone have any other suggestions?
Director of Information Systems
The Lutheran Theological Seminary at Philadelphia
(Please email email@example.com or phone x7385 for assistance with
computer, network, or telephone problems)