Error: appears to point to this RT instance

Hello,
One of our users is not receiving emails as expected when new tickets are
created in his watched queues, or when he’s assigned ownership of tickets.
Setup of the scrips appears fine (in fact, it’s pretty much the default) and
other users (including co-watchers of the same queues) get notifications.

Current install is RT 3.8.8, perl 5.10.1, mysql 5.1.47 on “small” Amazon EC2
instance

The error listed in syslog is:

[email address] appears to point to this RT instance. Skipping
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:824)

However, $ParseNewMessageForTicketCcs and $RTAddressRegexp are not set in
RT_SiteConfig.pm. (And with no changes to the supplied RT_Config.pm, they
are explicitly undefined there.)

If I’m understanding things correctly, this test isn’t even supposed to be
invoked unless $RTAddressRegexp is defined.

We were on RT 3.6.0 until the end of February. It appears that this problem
has existed since we made the transition to 3.8.8.

Does anyone have any other suggestions?

Kyle Barger
Director of Information Systems
The Lutheran Theological Seminary at Philadelphia
(Please email helpdesk@ltsp.edu or phone x7385 for assistance with
computer, network, or telephone problems)

Hello,
One of our users is not receiving emails as expected when new tickets are created in his
watched queues, or when he’s assigned ownership of tickets. Setup of the scrips appears fine
(in fact, it’s pretty much the default) and other users (including co-watchers of the same
queues) get notifications.
Current install is RT 3.8.8, perl 5.10.1, mysql 5.1.47 on “small” Amazon EC2 instance
The error listed in syslog is:

[email address] appears to point to this RT instance. Skipping
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:824)

If you’ve not set RTAddressRegexp, RT looks at CorrespondAddress
CommentAddress and every queue’s Correspond and Comment address for
the user’s email.

-kevin

Hi,

We are currently (successfully) receiving Dashboard reports via “rt-email-dashboards”.

My question if anyone knows is:

Can the resulting emailed reports be configured to eliminate their blue backgrounds? If so, how?

Thank you,

<–Brian–>

(11/03/29 14:50), Brian Thompson wrote:

Hi,

We are currently (successfully) receiving Dashboard reports via “rt-email-dashboards”.

My question if anyone knows is:

Can the resulting emailed reports be configured to eliminate their blue backgrounds? If so, how?

Dashboards are generated by /Dashboards/Render.html when Preview is 0.
You could use the Head callback in /Elements/Header adding { background:
none } CSS if the path and arg match.

If you’ve not set RTAddressRegexp, RT looks at CorrespondAddress
CommentAddress and every queue’s Correspond and Comment address for
the user’s email.

Thank you! That did it. An ancient, unnoticed queue had the user’s email
set as the correspond address for the queue.

Kyle Barger
Director of Information Systems
The Lutheran Theological Seminary at Philadelphia
(Please email helpdesk@ltsp.edu or phone x7385 for assistance with
computer, network, or telephone problems)