Error : an internal rt error has occurred. your administrator can find more details in rt's log files


#1

hello, after installation of RTIR i have this message appears on RT web interface : an internal rt error has occurred. your administrator can find more details in rt’s log files .
how i can fix this error message


#2

Try this:
$ apt-get remove libjson-xs-perl

More info:
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=848041
http://lists.fsck.com/pipermail/rt-users/2013-November/082124.html


#3

but the package libjson-xs-perl is not installed on my case , so not removed


#4

Installation:

# cd RT-IR-X.X.X
# apt-get install make libmodule-install-perl libtest-deep-perl libnet-whois-ripe-perl
# cpan Parse::BooleanLogic
# perl Makefile.PL
# make install
# echo “Set(@Plugins, ‘RT::IR’);” >> /etc/request-tracker4/RT_SiteConfig.d/55-plugins.pm
# make initdb
# apt-get purge libjson-xs-perl make libmodule-install-perl libtest-deep-perl
# rm -rf /var/cache/request-tracker4/mason_data/obj/* && service apache2 restart


#5

great , it works
thank you