Error : an internal rt error has occurred. your administrator can find more details in rt's log files

hello, after installation of RTIR i have this message appears on RT web interface : an internal rt error has occurred. your administrator can find more details in rt’s log files .
how i can fix this error message

Try this:
$ apt-get remove libjson-xs-perl

More info:
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=848041
http://lists.fsck.com/pipermail/rt-users/2013-November/082124.html

but the package libjson-xs-perl is not installed on my case , so not removed

Installation:

# cd RT-IR-X.X.X
# apt-get install make libmodule-install-perl libtest-deep-perl libnet-whois-ripe-perl
# cpan Parse::BooleanLogic
# perl Makefile.PL
# make install
# echo “Set(@Plugins, ‘RT::IR’);” >> /etc/request-tracker4/RT_SiteConfig.d/55-plugins.pm
# make initdb
# apt-get purge libjson-xs-perl make libmodule-install-perl libtest-deep-perl
# rm -rf /var/cache/request-tracker4/mason_data/obj/* && service apache2 restart

great , it works
thank you

I just ran into this problem on Ubuntu LTS 18 with RT 4.4.4-81-gdd396c566. I also didn’t have the apt-get package. I was able to remove the module with

sudo cpanm --uninstall JSON::XS

@perox @Joshua_Lansford Am using CentOS7 and run into the same problem, none of the above solution seem to be working on my end.

Hi

CentOS uses yum for package management, not apt

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