We upgraded our test system from RT 4.4.4 to 5.0.5 and since the upgrade, this error pops up anywhere we go within the interface:
Your query exceeded the maximum run time and was stopped. Try modifying your query to improve the performance or contact your RT admin
I’m not sure what that is all about. Any ideas and/or suggestions? Please advise. Thank you.
This has been resolved - in case anyone else comes across this same error. It was an issue with the database. We had forgot to upgrade it (“make upgrade-database”) (documentation)
I’m trying to upgrade from 5.0.1 to 5.0.7 and I ran make upgrade-database and I’m getting this error.
thoughts?
I got it working. I was moving from one system to another.
I did a make initialize-database, then I restored a dump from the existing, then I ran the make upgrade-database
The error likely stems from performance issues due to more complex or inefficient queries after the RT upgrade. To fix it, try optimizing your queries or increasing the maximum runtime in the RT configuration. Consult your RT admin to adjust these settings as needed.