I really like the QueueList portlet in RT and how it shows the different queues and the quantity of tickets in each status (New, Open, Stalled).
This queue list has been very useful as a shortcut to instantly seeing what tickets a person is working on, because I have RT set up right now so each user has their own queue.
However, I am considering going down to just one queue (“IT Department”) to make it quicker to assign and keep track of tickets. This is because with individual queues, you have to change the owner of a ticket AND change the queue it’s in; that’s an unnecessary step right now.
The problem is, if I go down to one queue, I lose that individualized queue list.
Is there a way to create a portlet that is the equivalent of QueueList, but is sorted by owner, say, OwnerList?
What’s the easiest way to do/code this for all users?