Enhanced mailgate

RT Users
1

I installed enhanced mailgate and used it without PGP. As I understood,
I can do that, but pseudo-headers would only be applied for new tickets.
And it works, but not perfectly.
I noticed, that these settings does not work:
started
starts (due works)
resolved
priority
final-prioritt

in mail, I wrote these lines:
rt-priority: 10
rt-final-priority: 20
RT-Starts: 02/12/2002
RT-Started: 13/12/2002
RT-resolved: 12/12/2002

Did I misspelled somewhere?

I have some more questions:
what exactly do I have to do, to add PGP (GPG)?
Why time-worked and time-left are not implemented? Are these features
different from all the others?

Ragards
Grega

2

I too am using the enhanced mailgate without PGP and have noticed the same
thing as Grega about certain pseudo-headers not working.

John Alexander-----Original Message-----
From: Grega Milcinski [mailto:grega.milcinski@ijs.si]
Sent: Friday, March 01, 2002 1:04 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] enhanced mailgate

I installed enhanced mailgate and used it without PGP. As I understood,

I can do that, but pseudo-headers would only be applied for new tickets.

And it works, but not perfectly.

I noticed, that these settings does not work:

started

starts (due works)

resolved

priority

final-prioritt

in mail, I wrote these lines:

rt-priority: 10

rt-final-priority: 20

RT-Starts: 02/12/2002

RT-Started: 13/12/2002

RT-resolved: 12/12/2002

Did I misspelled somewhere?

I have some more questions:

what exactly do I have to do, to add PGP (GPG)?

Why time-worked and time-left are not implemented? Are these features

different from all the others?

Ragards

Grega

rt-users mailing list

rt-users@lists.fsck.com

http://lists.fsck.com/mailman/listinfo/rt-users

3

What does the option permitReplyAttacks do?
I turned it on, but I cannot see any difference - replied tickets are
still not processed with enhanced mailgate.
i do not have PGP

Regards Grega

4

I’ve got a couple of perl processes which generate e-mails to automatically
create tickets for recurring tasks.

I’m using the enhanced mailgate in RT to set things like priority and
keywords. Has anyone gotten this to work with automatically generated
emails from Net::SMTP? I can fire off an e-mail (Outlook) with the
appropriate pseudo-headers and it works, but the automatically generated
e-mails don’t get the pseudo-headers read and set on the ticket.

Ideas??

John Alexander

5

Exactly what is the enhanced mailgate looking for in a message body that
tells it where the pseudo-headers start?

I can get this to work from a mail client, but automatically generated
e-mails from a perl process fail to get action taken on items in the
pseudo-headers.

John Alexander
alexandj@fortrex.com
Network Security Operations Manager phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD

Because Your Information is Your Business

6

Well, it’s almost something really simple and easy. For the edification of
those who may be wondering about this problem, the issue is in the
permissions for the requestor.

I’m not really sure which one(s) govern the setting of the keywords, but I
gave the requestor address for the automatic process permission to create,
comment, modify, view queue, view ticket and this seems to work.

John Alexander-----Original Message-----
From: Alexander, John [mailto:alexandj@fortrex.com]
Sent: Thursday, March 07, 2002 3:04 PM
To: ‘rt-users@lists.fsck.com’
Subject: [rt-users] enhanced mailgate

Exactly what is the enhanced mailgate looking for in a message body that

tells it where the pseudo-headers start?

I can get this to work from a mail client, but automatically generated

e-mails from a perl process fail to get action taken on items in the

pseudo-headers.

John Alexander

alexandj@fortrex.com

Network Security Operations Manager phone: 301-977-6966

Fortrex Technologies, Inc fax: 301-947-3539

Gaithersburg, MD

Because Your Information is Your Business

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