it’s me again, still playing around with keywords…
i’ ve installed the enhanced mailgate from the download-area onto my RT
the “enhanced-mailgate.README.txt” instructed me to sent
“pseudo-headers in the message body to set parameters on new or existing
tickets. All pseudo-headers are prefixed with RT- and can be used to set
parameters on new or existing tickets.”
so the mail i sent looked like the following :
result : a new ticket is created
ticket-owner, status , requestor, admincc and due-date are set accordingly
final-priority is not set
keywords are not set :-(((
probably i’ve just misspelled / or misunderstood something (though i’ve
unsuccessfully tried any thinkable variation of the above).
so, anybody out there managed to set keywords with the enhanced mailgate ???
please share your knowledge / ideas / hints with me.