i am successfully able to create a ticket and set a
requestor via email, such as:
RT-Requestor: + nobody@science
but am unable to set keywords in the email, like:
it parses the lines out of the message body, but does
not actually set the keywords. i’ve tried various
formats with slashes or without or just subtest,
etc… but to no avail. TestKS is a keyword selection
which is set to allow children of test (e.g. subtest).
just as it appears above, test is a child of / and
subtest is a child of test.
does anyone have an example of what format the
keywordselect and keywords are supposed to be entered
in an email for the enhanced-mailgate to take care of
setting them? thanks for any hints.
"just being... is bewildering..." -moloko