I have been looking around but couldn’t find a way to do what I want.
Basically, I would like to create a saved search and save it into the “RT
sytem’s search” and then add it into a portlet and stick that portlet to
some users’ RT at a glance view.
I know how to do all that, but the thing is the users can ditch the portlet
if they want to when they edit their RT at a glance page. I would like to
know if there is a way to revoke them that right so they can’t touch the
portlet. However, I want to be a bit flexible and still leave them the right
to add/modify their own searches and display their own RT at a glance view
the way they like.
So far is the only way is to do daily/weekly checks with a script and
re-add the search back in case a user deleted it from his “at glance” page.On Fri, Apr 5, 2013 at 6:01 PM, bluzz bluzz@yopmail.com wrote:
Hello everyone
I have been looking around but couldn’t find a way to do what I want.
Basically, I would like to create a saved search and save it into the “RT
sytem’s search” and then add it into a portlet and stick that portlet to
some users’ RT at a glance view.
I know how to do all that, but the thing is the users can ditch the portlet
if they want to when they edit their RT at a glance page. I would like to
know if there is a way to revoke them that right so they can’t touch the
portlet. However, I want to be a bit flexible and still leave them the
right
to add/modify their own searches and display their own RT at a glance view
the way they like.
Of interest, can I ask what the script should look like ?
Should I just hack into the SQL data to see if the portlet is enabled or is
there a nice RT command I can use in CLI to do that ?
