Enforce the use of portlets on RT at a glance view

Hello everyone

I have been looking around but couldn’t find a way to do what I want.

Basically, I would like to create a saved search and save it into the “RT
sytem’s search” and then add it into a portlet and stick that portlet to
some users’ RT at a glance view.

I know how to do all that, but the thing is the users can ditch the portlet
if they want to when they edit their RT at a glance page. I would like to
know if there is a way to revoke them that right so they can’t touch the
portlet. However, I want to be a bit flexible and still leave them the right
to add/modify their own searches and display their own RT at a glance view
the way they like.

is that possible ?

Thanks very much ! :slight_smile:

View this message in context: http://requesttracker.8502.n7.nabble.com/enforce-the-use-of-portlets-on-RT-at-a-glance-view-tp53332.html

So far is the only way is to do daily/weekly checks with a script and
re-add the search back in case a user deleted it from his “at glance” page.On Fri, Apr 5, 2013 at 6:01 PM, bluzz bluzz@yopmail.com wrote:

Hello everyone

I have been looking around but couldn’t find a way to do what I want.

Basically, I would like to create a saved search and save it into the “RT
sytem’s search” and then add it into a portlet and stick that portlet to
some users’ RT at a glance view.

I know how to do all that, but the thing is the users can ditch the portlet
if they want to when they edit their RT at a glance page. I would like to
know if there is a way to revoke them that right so they can’t touch the
portlet. However, I want to be a bit flexible and still leave them the
right
to add/modify their own searches and display their own RT at a glance view
the way they like.

is that possible ?

Thanks very much ! :slight_smile:


View this message in context:
http://requesttracker.8502.n7.nabble.com/enforce-the-use-of-portlets-on-RT-at-a-glance-view-tp53332.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Best regards, Ruslan.

That’s what I thought, thanks very much Ruslan ! :slight_smile:

Of interest, can I ask what the script should look like ?
Should I just hack into the SQL data to see if the portlet is enabled or is
there a nice RT command I can use in CLI to do that ?

Cheers !

View this message in context: http://requesttracker.8502.n7.nabble.com/enforce-the-use-of-portlets-on-RT-at-a-glance-view-tp53331p53377.html

That’s what I thought, thanks very much Ruslan ! :slight_smile:

Of interest, can I ask what the script should look like ?

Should I just hack into the SQL data to see if the portlet is enabled or is

there a nice RT command I can use in CLI to do that ?

you will have to write it, you can start from rt-attributes-viewer script
as these users’ preferences are stored in Attributes table.

Cheers !


View this message in context:
http://requesttracker.8502.n7.nabble.com/enforce-the-use-of-portlets-on-RT-at-a-glance-view-tp53331p53377.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Best regards, Ruslan.