End User Access to RT


#1

It there a way to allow individual users access to RT so they can only
to view their tickets but no one else’s?

Can I permit them only to perform certain functions such as being able
to create a request, but not be able to assign it to anyone?

Is there an easy way to create user account in bulk from my password
file and keep the password in sync with my NIS server?

Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca
http://www.enel.ucalgary.ca/


#2

Randy Millis wrote:

I take it the answers to my questions are no???:slight_smile:

It there a way to allow individual users access to RT so they can only
to view their tickets but no one else’s?

Can I permit them only to perform certain functions such as being able
to create a request, but not be able to assign it to anyone?

Is there an easy way to create user account in bulk from my password
file and keep the password in sync with my NIS server?

Randy Millis
Programmer Analyst
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca
http://www.enel.ucalgary.ca/


#3

I take it the answers to my questions are no???:slight_smile:
(…)

It there a way to allow individual users access to RT so they can only
to view their tickets but no one else’s?

It will be possible in RT2 to let requestors get access to their own
tickets. We haven’t thought of one-time-authentification-schemes yet, but
it will be easy to implement.

Tobias Brox
aka TobiX
+47 22 925 871