Encoding error after dump import

mixo1 · August 19, 2003, 1:32pm

I have just imported data from RT 2.0.13 into two instances of RT 3.0.4.
The one instance has Mysql and the other Pg. When I trying to view ticket
with id 8000, I got "System error " as detailed in the attachement
“rt3-enc-error.html”. But, when viewing the ticket in the old rt (2.0.13),
the attachement as displayed as expected. Another thing, is there a reason
Mysql and Pg have different content encodings, with Pg being empty and Mysql
“NULL”?

mysql> select Transactions.id,Transactions.Type from Transactions where
Transactions.Ticket=8000;
| id | Type |
| 36688 | Create |
| 36749 | Take |
| 36750 | Comment |
| 36751 | Status |
4 rows in set (0.00 sec)
(this is the same for Pg)

rt3-enc-error.html (33.4 KB)

Michael_van_Elst · August 19, 2003, 1:41pm

I have just imported data from RT 2.0.13 into two instances of RT 3.0.4.
The one instance has Mysql and the other Pg. When I trying to view ticket
with id 8000, I got "System error " as detailed in the attachement
“rt3-enc-error.html”.

That’s a bug. The following patch helps:

— lib/RT/Attachment_Overlay.pm.dist 2003-08-06 13:01:15.000000000 +0200
+++ lib/RT/Attachment_Overlay.pm 2003-08-06 13:01:32.000000000 +0200
@@ -313,7 +313,9 @@
# If we somehow fail to do the decode, at least push out the raw bits
eval {return( Encode::decode_utf8($content))} || return ($content);
}

Encode::from_to($content, ‘utf8’ => $enc);

if (!$enc) {
eval {Encode::from_to($content, ‘utf8’ => $enc);}
}
return $content;
}

,eM"“=. a”-. Michael van Elst
dWWMWM" - :GM==; mlelstv@dev.de.cw.net
:WWMWMw=–. "W=’ cable & wireless
9WWMm==-.
“-Wmw-” CABLE & WIRELESS

Jesse_Vincent · August 19, 2003, 5:42pm

Do you still get this erorr if you upgrade to RT 3.0.5pre2?On Tue, Aug 19, 2003 at 03:32:00PM +0200, mixo wrote:

I have just imported data from RT 2.0.13 into two instances of RT 3.0.4.
The one instance has Mysql and the other Pg. When I trying to view ticket
with id 8000, I got "System error " as detailed in the attachement
“rt3-enc-error.html”. But, when viewing the ticket in the old rt (2.0.13),
the attachement as displayed as expected. Another thing, is there a reason
Mysql and Pg have different content encodings, with Pg being empty and Mysql
“NULL”?

++++++++++++++++Pg++++++++++++++++++++++++++++++
rt3=# select Attachments.ContentEncoding,
Attachments.ContentType,Attachments.Created,Attachments.TransactionId
from Attachments where Attachments.TransactionId=36688;
contentencoding | contenttype | created |
transactionid
-----------------±----------------------±--------------------±--------------
none | text/plain | 2002-01-08 13:20:21 |
36688
none | text/html | 2002-01-08 13:20:21 |
36688
none | text/plain | 2002-01-08 13:20:21 |
36688
| multipart/alternative | 2002-01-08 13:20:20 |
36688
| multipart/mixed | 2002-01-08 13:20:20 |
36688
(5 rows)
++++++++++++++++++++++++++++++++++++++++++++++++

++++++++++++++MySQL++++++++++++++++++++++++++++
mysql> select Attachments.ContentEncoding,
Attachments.ContentType,Attachments.Created from Attachments where
Attachments.TransactionId=36688;
±----------------±----------------------±--------------------+
| ContentEncoding | ContentType | Created |
±----------------±----------------------±--------------------+
| NULL | multipart/mixed | 2002-01-08 13:20:20 |
| NULL | multipart/alternative | 2002-01-08 13:20:20 |
| none | text/plain | 2002-01-08 13:20:21 |
| none | text/html | 2002-01-08 13:20:21 |
| none | text/plain | 2002-01-08 13:20:21 |
±----------------±----------------------±--------------------+
5 rows in set (0.00 sec)

mysql> select Transactions.id,Transactions.Type from Transactions where
Transactions.Ticket=8000;
±------±--------+
| id | Type |
±------±--------+
| 36688 | Create |
| 36749 | Take |
| 36750 | Comment |
| 36751 | Status |
±------±--------+
4 rows in set (0.00 sec)
(this is the same for Pg)
++++++++++++++++++++++++++++++++++++++++++++++

                              System error
error: Unknown encoding ‘’ at /opt/rt3/lib/RT/Attachment_Overlay.pm
line 316
context: …
187: # whether they should generate a full stack trace
(confess() and cluck())
188: # or simply report the caller’s package (croak() and
carp()), respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:
…
code /usr/lib/perl5/5.8.0/Carp.pm:191
stack: /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm:171
/opt/rt3/lib/RT/Attachment_Overlay.pm:316
/opt/rt3/share/html/Ticket/Attachment/dhandler:65
/opt/rt3/share/html/autohandler:163

raw error

Unknown encoding ‘’ at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception(‘Unknown encoding '' at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316^J’) called at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak(‘Unknown encoding ''’) called at /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line 171
Encode::from_to(‘Hi Mike,^J^JThis is NOT a virus but a hoax.^J^JThe file sulfnbk.exe is a normal Windows file which (in DOS) allows you ^J(and the system) to read long filenames i.e. those files which do not use ^Jthe 8.3 convention.^J^JDO NOT delete this file.^J^JIn future, please check for virus hoaxes at http://www.vmyths.com/ before ^Jposting rubbish like this again and save us all from unnecessary effort.^J^JAt 11:12 2002-01-08 +0200, Michael Allen wrote:^J^J^J>>Date: Mon, 07 Jan 2002 13:52:08 +0200^J>>From: Garth Dahl <garth@theformula.co.za>^J>>Subject: Fw: Virus Please check NB!^J>>To: Zhauns <zhauns@mweb.co.za>, Wendy <wendy@ralphstanton.co.za>,^J>> "Webber, Gary" <Gary.Webber@LloydsTSB.co.uk>,^J>> Tim Stanton <tim@ralphstanton.co.za>, Tim Rockcliffe ^J>> <timrock@operamail.com>,^J>> Terry Kelly <terry.kelly@seatrans.co.za>,^J>> Terence Warwick <twophotos@trader.sa.com>,^J>> Sy> lvia Swart <Sylvia@InfoLogic.co.za>,^J>> Suzanne van der Merwe <suzannevdm@freemail.absa.co.za>, support@co.za,^J>> Adam Pitman <lawman@icon.co.za>, Andrew Cripps <andrew@inloco.co.za>,^J>> Anne Hammond <anne@csacape.co.za>, Ben McCool <bdb6@bdbdata.com>,^J>> Brendan Van Rooyen <Brendan@InfoLogic.co.za>,^J>> Darryl - Gamco <darryl@gam.co.za>, Grant Rutenberg <grantr@intekom.co.za>,^J>> Jason Stevens <jason@silvernet.co.za>,^J>> Michael Rautenbach <emr@rocketseed.com>,^J>> Michele de Chastelain <michele@iafrica.com>, Mr Hartley ^J>> <mhartley@dge.co.za>,^J>> Samantha Cross <sam@infologic.co.za>, Sean Bezuidenhout <sean@gam.co.za>,^J>> Stewart Web <pracpak@iafrica.com>,^J>> Stephen Palmer <info@americanshutters.co.za>,^J>> Stephen Palmer <spalmer@mweb.co.za>, Sjaneen Pyper ^J>> <sjaneenp@afroteq.co.za>,^> J>> Simon Larsen <simonlarsen@mweb.co.za>,^J>> Shirazudien Khatib <shiraz@theformula.co.za>,^J>> Shaun Ritchie <shaun@goodsure.co.za>,^J>> Shaun Lindbergh <shaun@lindbergh-arts.co.za>,^J>> Shaun Lindbergh <lindberghs@evmot.com>, Shaun Lindbergh <shaun@evmot.com>,^J>> Shaun Lindbergh <shaun@everesthr.co.za>,^J>> Shane Griffiths <shane.griffiths@liblink.co.za>,^J>> Shane Griffiths <shane@sgfinancialservices.com>,^J>> Sean Bezuidenhout <se@n.org.za>, Ronnie Gerdis <ronnie@zippo.co.za>,^J>> Response Promotions - 4857 <info@theformula.co.za>,^J>> Renier van Shalkwyk <intercan@netactive.co.za>,^J>> Renier van Schalkwyk/IntercanSA <renier@intercansa.com>,^J>> Raymond Edison <modbath@icon.co.za>,^J>> Rachael Jayne Austin <rachaelja@hotmail.com>,^J>> Peter Long <longburnlights@xsinet.co.za>,^J>> O'connor M> ark <MO'connor@OLDMUTUAL.com>, ndundas@icon.co.za,^J>> "Naude,Julie" <JNaude@gibb.co.za>,^J>> NATHAN VAN DER WESTHUIZEN <natedog@mailbox.co.za>,^J>> Nassima <nith@aaaschool.co.za>, Moir Scholtz <capetown@rsmi.co.za>,^J>> "Miller, Wayne" <Wayne.Miller@reckittbenckiser.com>,^J>> "Mike Moreland (2)" <mikem@new.co.za>, Mike Evans <kamibooks@mweb.co.za>,^J>> Mike Allen <mallen@netactive.co.za>, Mike Allen ^J>> <adminsa@statusreports.net>,^J>> michiel faber <mfaber@worldonline.co.za>,^J>> Michelle Margralishvili <hipower@iafrica.com>,^J>> Michael Steyn <Mike@csacape.co.za>, Merwyn Sparks <whole@iafrica.com>,^J>> Melanie Thornton <mel.srm@iafrica.com>, Mavis <mavis@netralink.com>,^J>> Marius Peach <peachm@iafrica.com>, Marion Garassino ^J>> <Marion@InfoLogic.co.za>,^J>> Marietjie <> membership@atlanticbeach.co.za>,^J>> Marcello Agliotti <marcello@cape.nashua.co.za>,^J>> Marcelle Freanch <spca@global.co.za>, Mandy Henry <Mandy@csacape.co.za>,^J>> Mandy Barry <Mandy@fbv.co.za>, Les Herring <lherring@mweb.co.za>,^J>> Leon Cilliers <leon@revealit.net>, Leon Cilliers <meta@icon.co.za>,^J>> Lenesse Herman <Lenesse@InfoLogic.co.za>, Lee Carstens ^J>> <m.season@iafrica.com>,^J>> law@organicwire.net, Laurence Foure <laurence@netralink.com>,^J>> Krystyne Haigh-Smith <krystyne@iafrica.com>,^J>> "KRUGER, CATHERINE" <ckruger@heroldgie.co.za>, Kristian ^J>> <hard_77@hotmail.com>,^J>> Kristain Aboud <kristian@rapidage.com>,^J>> Kim Penman <capenewsclip@worldonline.co.za>, keith@distantshore.com,^J>> Keith Faddell <functions@lindbergh-arts.co.za>,^J>> Kathy Malherbe <kathy@iafrica.com>, Karlien > Theron ^J>> <Karlien@mouldmed.co.za>,^J>> Karl Westvig <karlw@rcspf.co.za>, Karen Winbig <karensrm@iafrica.com>,^J>> Kamal <atfin@worldonline.co.za>, jssports <jssports@mweb.co.za>,^J>> jshaw@iafrica.com, Joy Swart / QDC Ctn <JoyS@PQAfrica.co.za>,^J>> Joy Stark <joy@hannover-re.co.za>, Jorge Rocha <frtech@icon.co.za>,^J>> Jono Fisher <jonofish@iafrica.com>, Jonathon Gerdis <jgerdis@email.com>,^J>> john@hyper-active.co.za, John Whybrow <whybrow@acenet.co.za>,^J>> John Morrison <sculptdev@hotmail.com>, Jody Jacobs ^J>> <jjacobs@theformula.co.za>,^J>> Joan Durry <volcent@iafrica.com>, Jo Admiraal <jadmiraal@mweb.co.za>,^J>> Jerry Heartly <ascotp@mweb.co.za>, Jeremy <musango@yahoo.com>,^J>> Jeanne Louwe <jeanne@agra.com.na>,^J>> Jason Laidlaw <laidlaw@laidlawmanufacturing.co.za>,^J>> Janine De Oliveira &lt> ;Janine@InfoLogic.co.za>,^J>> Janet <Janet@letschertbrothers.co.za>,^J>> James Burton <jburton@latitudeblue.com>, Jaime Hernandez ^J>> <JaimeH@forest.net>,^J>> Jaco De la Rey <jacod5@freemail.absa.co.za>, Iphala <hydro@iphala.co.za>,^J>> inzonect <inzonect@iafrica.com>, InternetSeer ^J>> <ndrpt@mail.internetseer.com>,^J>> InForm <InForm@InfoLogic.co.za>, info@soulguider.com, ^J>> info@seanhoughton.com,^J>> Ian Bryant <vintrail@mweb.co.za>, Ian Anderson <ian@cyberhighlander.co.za>,^J>> Hugh Rowan <hugh.rowan@seatrans.co.za>, Howard Walsh <howard@arwa.co.za>,^J>> hostmaster@networksolutions.com,^J>> Herma van Zyl <herma@sgfinancialservices.com>,^J>> "Henry Warren (2)" <h.warren@hotpop.com>,^J>> Heidi Gussenhoven <Heidi@InfoLogic.co.za>, gwenr@merpak.co.za,^J>> Greg Smallbones <men3550@kingsley.co.za>, G> reg <gregory@valuables.co.za>,^J>> Grant Swartz <grantswartz@yebo.co.za>, Graham <graham@citec.net>,^J>> Gleneen Janse van Rensburg <gjvrensburg@inandaclub.co.za>,^J>> "Gilfillan, Adam A" <AGilfillian2@mail.sbic.co.za>,^J>> Gideon Nieuwoudt <gideon@fuse.co.za>,^J>> Gerrit Wagenaar <wagenaar@netactive.co.za>,^J>> Gerrit A Theron <mouldmed@iafrica.com>, Gerrie Wagenaar <ama@mweb.co.za>,^J>> Gerhard Van Zyl <gerhard@mouldmed.co.za>,^J>> Gerda Van Rensburg <gerda@status.co.za>, Geoff Hull ^J>> <geoff.hull@spar.co.za>,^J>> Gary Webber <lawebber@btinternet.com>, Gary Hadfield <gary@kalahari.net>,^J>> Gary Hadfield <had@mweb.co.za>, gaby <gaby@proteamas.co.za>,^J>> Francois Erasmus <francois@mouldmed.co.za>,^J>> Financial Manager <financial.manager@atlanticbeach.co.za>,^J>> Eric Wells <eric@proteamas.> co.za>,^J>> Dyble Jackie <Jackie_Dyble@londonelec.co.uk>,^J>> "Dr S.L Naidoo" <slnaidoo@iafrica.com>, dns-admin@gam.co.za,^J>> Dirk van der LInde <dirk.vdlinde@wpk.co.za>, Dimitri <dimip@mweb.co.za>,^J>> Des Ashton <info@ddsystems.co.za>, Deon Rossouw <info@soulgider.com>,^J>> Deon Rebello <rebello.deon@cpt.owko.co.za>,^J>> Denton Mario USB <md2@belpark.sun.ac.za>,^J>> Denise Scholtz <DeniseS@hannover-re.co.za>, Denise <deniseh@merpak.co.za>,^J>> David <david@3cmarketing.co.za>, Darren Marcus <darrenm@netralink.com>,^J>> Cozi Hiring Services <cozihire@intekom.co.za>,^J>> clint sheraton <sheratonc@webmail.co.za>, cliff <cliff@proteamas.co.za>,^J>> Adele Walker <fundraising@spca-ct.co.za>,^J>> Alta Griffiths <info@sgfinancialservices.com>, ashbeys@iafrica.co.za,^J>> Ashraf Ahmed <ashmed@iafrica.com>,^J> >> Bluegum Hill Guest House <bghguest@global.co.za>,^J>> "Dr Siegfried A.E. Rogetzky" <clinrehab@intekom.co.za>,^J>> ERIC ATMORE <atmore@iafrica.com>, Faadiel <actionautobody@telkomsa.net>,^J>> Salmien van der Merwe <salmienv@hannover-re.co.za>,^J>> soltec <soltec@freemail.absa.co.za>,^J>> Westley Knight <sales@bellvilleglass.co.za>,^J>> Zizi Hollander <zizi@netdial.co.za>,^J>> Bill Taylor <general.manager@atlanticbeach.co.za>, cindyb@incecape.co.za,^J>> Chris Terblanche <info@tradematrix.co.za>, Chris Smithies ^J>> <chris@ndc.co.za>,^J>> Chloe <Chloe@solve-it.co.za>, Charles pheiffer <charles@theformula.co.za>,^J>> Charles Pheiffer <charles@hannover-re.co.za>, Celeste ^J>> <celeste@csacape.co.za>,^J>> Catherine Fernie <catherine@mortgagesa.com>, Carol <carol@csacape.co.za>,^J>> Carmen Barnes <> carmen@ns0.coza.net.za>,^J>> Carey Oster <carey@firstplacesoftware.com>, billing@networksolutions.com,^J>> "belinda.soltech" <belinda.soltech@freemail.absa.co.za>,^J>> barbara@proximity.co.za, Ayesha Salie <ayeshasalie@yahoo.com>,^J>> Audrey Lane <Audrey@status.co.za>, Atlantic Seminars <as@new.co.za>,^J>> Atlantic Beach Enquiries <enquiries@atlanticbeach.co.za>,^J>> "Ashbey's.alta" <alta.ash@iafrica.com>, Anton De Kock <compuq@iafrica.com>,^J>> Andries <westnorth2001@worldonline.co.za>, Andrew Cripps ^J>> <aglew@icon.co.za>,^J>> Andre Breet <andreb@connectit.co.za>, Amelia <amelia@idata.co.za>,^J>> AlexH@foschini.co.za, Adrian Ting Chong <kirtech@mweb.co.za>,^J>> Adam Veysey <aveysey@touchline.co.za>, Adam Gilfillan ^J>> <agilfillan@sbic.co.za>,^J>> accounts@co.za, Abu Baker <africatours@hotmail.com>^J> >>X-Mailer: Microsoft Outlook Express 5.50.4133.2400^J>>^J>><http://66.8.24.59/scripts/rs.dll?sub=AdTrnClickThru&ID=16NYaZ0000bG00>2cc83a.jpg ^J>>^J>>^J>>^J>>Kind regards^J>>Garth Dahl^J>>MD The Formula^J>>+27 021 5954303^J>>+27 021 5954307^J>><mailto:garth@theformula.co.za>garth@theformula.co.za^J>>website: <http://www.theformula.co.za>www.theformula.co.za^J>>----- Original Message -----^J>>From: <mailto:wendy@ralphstanton.co.za>wendy^J>>To: <mailto:zuritam@statravel.co.za>Zurita Moore ; ^J>><mailto:wendy@ralphstanton.co.za>wendy ; ^J>><mailto:reddotdesign@mweb.co.za>Vittorio Russolilo ; ^J>><mailto:Veronica_Scott@excite.com>Veronica Scott ; ^J>><mailto:troy@gapad.co.za>Troy Wade ; <mailto:trayb@hotmail.com>tracy ^J>>beattie ; <mailto:Steven.Gloyne@tmpapex.com>Steven Gloyne ; ^J>><mailto:steven.cobley@libl> ink.co.za>Steven Cobley ; ^J>><mailto:steve@hotboxmedia.co.za>Steve Jones ; ^J>><mailto:s_mcevoy@ykkafrica.com>Stephen McEvoy ; ^J>><mailto:scogels@mweb.co.za>STEPHAN COGELS ; ^J>><mailto:stephancogels@hotmail.com>STEPHAN COGELS ; ^J>><mailto:simonraab@hotmail.com>Simon Lee Raab ; ^J>><mailto:simon.hofmeyr@csam.com>Simon Hofmeyr ; ^J>><mailto:simon@hutchinsons-staff.com>Simon ; ^J>><mailto:ssharky@xsinet.co.za>Shaun Lilford ; ^J>><mailto:s.turner@progressive.co.uk>Sean Turner ; ^J>><mailto:sarah.stubbs@gartner.co.za>Sarah Stubbs ; ^J>><mailto:ryan@bjfcb.co.za>Ryan McManus ; <mailto:coltone@iafrica.com>Ryan ^J>>Bywater ; <mailto:rmouton@shoprite.co.za>Rozanne Mouton ; ^J>><mailto:rod.fraser@kpmg.co.za>rod.fraser@kpmg.co.za ; ^J>><mailto:rustyboy9@hotmail.com>Richard Green ; ^J>><mailto:philipm@capsol.co.za>philipm@capsol.co> .za ; ^J>><mailto:ruaha@mweb.co.za>Odette Aab ; <mailto:nori@contan.co.za>Nori ; ^J>><mailto:atlantik@iafrica.com>Neill Phillips ; ^J>><mailto:NdabaA@scmb.co.za>Ndaba, Antoinette AM ; ^J>><mailto:natasha@ralphstanton.co.za>Natasha Skippers ; ^J>><mailto:woodi56@hotmail.com>Natalie Woodin ; <mailto:hotwax@icon.co.za>Mr ^J>>john Sidoratos ; <mailto:neil.morris@kpmg.co.za>Morris, Neil (Cape Town) ^J>>; <mailto:mralph@intekom.co.za>Mike Ralph ; ^J>><mailto:mike@omnifin.co.za>Mike Barr ; <mailto:mieka25@hotmail.com>Mieka ^J>>De Rooy ; <mailto:mich_cowan@hotmail.com>Michelle Cowan ; ^J>><mailto:michellea@gmed.co.za>Michelle Adams ; ^J>><mailto:wolly@mweb.co.za>Michael Wolman ; ^J>><mailto:michaelellisbdo@hotmail.com>Michael Ellis ; ^J>><mailto:martinw@netactive.co.za>Martin West ; ^J>><mailto:sales@vineyardsdirect.co.za>Margaret Of> fersen ; ^J>><mailto:corev@hotmail.com>Lorraine Correvon ; ^J>><mailto:hseacc@iafrica.com>Lorraine Correvon ; ^J>><mailto:lmcevoy@afroteq.co.za>lmcevoy@afroteq.co.za ; ^J>><mailto:lisa@technologic.co.za>Lisa Rosenbaum ; ^J>><mailto:westl@iafrica.com>Lindsay West ; ^J>><mailto:LSpurdens@touchline.co.za>Lee-Ann Spurdens ; ^J>><mailto:Imcevoy@afroteq.co.za>Lauren McEvoy ; ^J>><mailto:kirstinbarwise@hotmail.com>kirstin barwise ; ^J>><mailto:kimma@seekers.co.za>Kim Martin ; <mailto:dckc@iafrica.com>Kerry ^J>>Anne Simpson ; <mailto:kwhittal@iafrica.com>Ken Whittal ; ^J>><mailto:karenlangrish@hotmail.com>KAREN LANGRISH ; ^J>><mailto:rollingthunder@icon.co.za>Johnnie Sideratos ; ^J>><mailto:joe_penny@hotmail.com>Joanne Penfold ; ^J>><mailto:joanne@ralphstanton.co.za>Joanne (work) ; ^J>><mailto:philputt@yebo.co.za>Iaian Puttock ; ^J&g> t;><mailto:jtissink@iafrica.com>Home ; ^J>><mailto:hilld@sabc.co.za>hilld@sabc.co.za ; ^J>><mailto:greggadams@hotmail.com>Gregg Adams ; <mailto:greg@sli.co.za>Greg ^J>>Roux ; <mailto:gavinstoffberg@freemail.absa.co.za>Gavin Stoffberg ; ^J>><mailto:cjrodda@hotmail.com>Gavin Rodda ; ^J>><mailto:garth@theformula.co.za>Garth Dahl ; ^J>><mailto:toots_623@hotmail.com>Frances Russell ; ^J>><mailto:eldinevs@yahoo.com>Eldine Van Schalkwyk ; ^J>><mailto:Desire.Vdlith@gartner.co.za>DesirM-CM-( van der Lith ; ^J>><mailto:denzil@ralphstanton.co.za>Denzil Johnson ; ^J>><mailto:db.brevents@mweb.co.za>Deborah Bonanos ; ^J>><mailto:dshotz@hotmail.com>DEBBIE HOTZ ; ^J>><mailto:Dean.Cowell@ogilvy.com>Dean Cowell ; ^J>><mailto:rockonsimmo@hotmail.com>Daniel Simpson ; ^J>><mailto:dalehamman@hotmail.com>Dale Hamman ; ^J>><mailto:daylecory@ho> tmail.com>Cory Dayle ; ^J>><mailto:choicec@mweb.co.za>Christopher Choice ; ^J>><mailto:prestigeclothing@mweb.co.za>Chris Choice (Prestige) ; ^J>><mailto:cathryn.new@bsg.co.za>Cathryn New ; ^J>><mailto:carlal@sun.ac.za>Carla La Larero ; ^J>><mailto:carlsla@hotmail.com>Carla ; <mailto:ABullmore@tjg.co.uk>Bullmore ^J>>Amanda ; <mailto:brightredac@mweb.co.za>Bright Red Accounts ; ^J>><mailto:brettkilpatrick@yahoo.com>Brett Kilpatrick ; ^J>><mailto:brendan@bakedbeans.co.za>Brendan Wade ; ^J>><mailto:bradleygordon@webmail.co.za>Bradley Gordon ; ^J>><mailto:Lawrence@bostoncampus.co.za>BOSTON ; ^J>><mailto:atlancar@iafrica.com>Atlantic Car Hire ; ^J>><mailto:andre_54@hotmail.com>Andre La Grange ; ^J>><mailto:AmanuK@foschini.co.za>Amanullah Khan^J>>Sent: Monday, January 07, 2002 8:11 AM^J>>Subject: Fw:^J>>^J>>^J>>----- Origin> al Message -----^J>>From: <mailto:joanne@ralphstanton.co.za>Joanne Penfold^J>>To: <mailto:wendy@ralphstanton.co.za>wendy@ralphstanton.co.za^J>>Sent: Monday, January 07, 2002 8:06 AM^J>>Subject: Fw:^J>>^J>>^J>>----- Original Message -----^J>>From: <mailto:marketing@realvision.co.za>marketing^J>>To: <mailto:joanne@ralphstanton.co.za>Joanne ; ^J>><mailto:jobvanbunge@hotmail.com>job van bunge ; ^J>><mailto:kareng@caxton.co.za>Karen Geurtse ; ^J>><mailto:tart@thekitchen.co.za>Karen Meyer ; ^J>><mailto:blambert@commerce.uct.ac.za>Lamberth, B, Beryl, Mrs.^J>>Cc: <mailto:laura@cecilnurse.co.za>laura kudrle ; ^J>><mailto:liamm@cinemark.co.za>liamm@cinemark.co.za ; ^J>><mailto:advalue@mweb.co.za>M Viljoen ; ^J>><mailto:michele@amazing.co.za>Michele St Arnaud ; ^J>><mailto:morgan@brabys.co.za>Morgan Pillay^J>>Sent: Wednesday, Janu> ary 02, 2002 9:00 AM^J>>^J>> Dear All,^J>>^J>>Many apologies for this, but I have picked up a virus that is transmitted ^J>>automatically via address books. Because I have your address means that ^J>>you're likely to have the virus. The virus is not detected by McAfee or ^J>>Norton, and lies dormant for 14 days before it then closes down your ^J>>entire system. The attached letter is a simple yet effective method of ^J>>finding and deleting the virus before it can do you any harm. Please act ^J>>PROMPTLY.^J>>^J>>The directions for removing it are easy.^J>>1. Go to 'Start' - then to 'find or search' (depending on your computer)^J>>2. In the search for files or folders' type in sulfnbk.exe – this is the ^J>>virus.^J>>3. In the 'look in' make sure you are searching Drive C.^J>>4. Hit 'search' button (or find)^J>>5. If this file shows up (it's an ugly blackish icon that will have the ^J&gt> ;>name 'sulfnbk.exe') DO NOT OPEN IT^J>>6. Right click on the file - go down to delete and left click.^J>>7. It will ask you if you want to send it to the recycle bin, say yes.^J>>8. Go to your desktop (where all your icons are) and double click on the ^J>>recycle bin.^J>>9. Right click on sulfnbk.exe and delete again - or empty the bin.^J>>If you find it send this email to all your address book, because that's ^J>>the way it's transferred.^J>>Marlene 082 413 3450^J>>e-mail : <mailto:marketing@realvision.co.za>marketing@realvision.co.za^J>>website : <http://www.realvision.co.za>www.realvision.co.za^J>>Fax +27 11 789-5698^J>>Tel +27 11 787-8877^J>^J>^J>^J>^J>^J>^J>—^J>Incoming email is certified Virus Free.^J>Checked by AVG anti-virus system (http://www.grisoft.com).^J>Version: 6.0.313 / Virus Database: 174 - Release Date: 2002-01-02^J^J^J***********************************> ^JKen Peck^JProjects, Survey, Military Applications^Jand IT & Network Specialist^JSMD Telecommunications^JCape Town^JPhone: +27-(0)21-511-0556 (Bus)^JFax : +27-(0)21-511-2886 (Bus)^JMobile: +27-(0)83-350-7318^JURL: :- http://vcom.mweb.co.za/residents/kp18/homepage.html^Jmailto:ken.peck@smd-marine.co.za^JPGP public key available by request.^J***********************************^JWarning: The content of this e-mail and any accompanying attachments^Jis confidential and legally privileged and is considered to be "without^Jprejudice". It is intended solely for the use of the addressee(s) and access^Jto this mail by anyone else is unauthorised. If you are not the intended^Jrecipient any disclosure, copying, distribution or any action taken or^Jomitted in reliance on it, is prohibited.^J^J’, ‘utf8’, undef) called at /opt/rt3/lib/RT/Attachment_Overlay.pm line 316
RT::Attachment::OriginalContent(‘RT::Attachment=HASH(0x96cea60)’) called at /opt/rt3/share/html/Ticket/Attachment/dhandler line 65
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9676b54)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1062
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9676b54)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 752
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x96d06e8)’) called at /opt/rt3/share/html/autohandler line 163
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x939ae04)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1057
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x939ae04)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1056
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
eval {…}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
eval {…}(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x96d06e8)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x96d06e8)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x96d06e8)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x914862c)’, ‘Apache::RequestRec=SCALAR(0x9670594)’) called at /opt/rt3/bin/webmux.pl line 118
RT::Mason::handler(‘Apache::RequestRec=SCALAR(0x9670594)’) called at -e line 0
eval {…}(‘Apache::RequestRec=SCALAR(0x9670594)’) called at -e line 0

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

mixo1 · August 20, 2003, 8:45am

Unfortunately I can’t upgrade just yet as I am currently running
some benchmarks on 3.0.4. But there is new dump which I should be
get next Wednesday, so I will have to redo the installation
(which will be fresh install of redhat 9 as well RT).

I will let you know as soon as I have upgraded.

Jesse Vincent wrote: