How do I get ‘take’ action to be availabled at unowned tickets window ?
When logging as admin, this action does appear along each ticket on this
window.
However when a different user logs in, the same does not happen.
This user belongs to a group that has been granted privileges to make
any changes to tickets, queues and global information.
If this user does a search and selects a unowned ticket from the
results, then he(she) will be able to take the ticket.
BTW, I am running RT 3.6.0.
Any guess ?
Thanks,
Dário
Ok, may not be this easy, but did you check to see if the ‘Take’ option is there in the Show Columns option when you ‘edit’ that window?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dario Luis Coneglian Oliveros
Sent: Thursday, July 27, 2006 3:27 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] enabling ‘take’ action in unowned tickets window
How do I get ‘take’ action to be availabled at unowned tickets window ?
When logging as admin, this action does appear along each ticket on this
window.
However when a different user logs in, the same does not happen.
This user belongs to a group that has been granted privileges to make
any changes to tickets, queues and global information.
If this user does a search and selects a unowned ticket from the
results, then he(she) will be able to take the ticket.
BTW, I am running RT 3.6.0.
Any guess ?
Thanks,
Dário
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Yes, I did. The ‘Take’ option is there as loc(Take).
I just wonder if this is an expected behaviour or a bug.
First I thought it was a permission problem, but then I noticed the user
could take the ticket using a different way.
Any help is appreciated.
Dário
Helmuth Ramirez wrote: