Enabling Anoymous Ticket Submission Via Web

Maybe this is a FAQ, but I couldn’t find a reference to this anywhere,
or at least I did’t recognize it as such.

I’m looking for a way to enable anonymous submissions of tickets to RT
via the web (versus e-mail). I suppose I could just build a
form-to-mail page, but is is possible to have RT provide a user who is
not logged in a method for entering tickets via the RT web interface? I
went through and set permissions based on the information in the
documentation, but I’m still prompted to log in.

Is there a way to do this w/ RT?

Alternatively, are there straightforward ways of integrating RT’s
authentication w/ an external database table? My current suite of
applications uses a crypt()ed userid and password pair stored in MySQL.
I saw some mods to integrate w/ LDAP including auto-account generation
for RT, but I’m not using LDAP at the moment.


Brian W. Spolarich ~ IT Consultant ~ USCAR ~ +1-248-223-9044 ~