Enable notification when metadata is modified

RT Users
#1

Hello,

Is it possible to enabled notifications when the metadata of a ticket
is modified? Ideally I’d like to enable this on a queue by queue
basis.

Thanks!

Later,
Darin

#2

Is it possible to enabled notifications when the metadata of a ticket
is modified? Ideally I’d like to enable this on a queue by queue
basis.

Condition: On Transaction
Action: Notify Owners
Template: Your custom tempalte

will trigger anytime there’s been a change. You’ll have to craft your
template to do something sane with
$Transaction->BriefDescriptionAsHTML or by hand since the plain
Transaction template won’t handle all metadata changes.

-kevin