Enable ability to forward tickets

RT Users
1

Hi Guys,

I am trying to enable the forward option on tickets, it is available on
one of our rt systems but not the other. It appears with the reply /
comment options above the ticket body.

Thanks

Bashir

2

I am trying to enable the forward option on tickets, it is available
on one of our rt systems but not the other. It appears with the
reply / comment options above the ticket body.

Have you granted the ForwardMessage right?

-kevin