Empty Ticket Content

RT Users
1

Hello users,

I have upgraded from 2.0.15 to 3.2.1. I’ll say it was flawless, unless I
messed up some template

Global scrip:

On Owner Change Notify Owner with template Transaction

Now when I ‘Take’ a ticket, I get notified, but there is no ticket
content. What I get says:

Wed Jul 21 16:32:11 2004: Request 33031 was acted upon.
Transaction: Taken by wash
Queue: cs
Owner: wash
Requestors: OBFUSCATED@wananchi.com
Status: new
Ticket <URL: http://rt.wananchi.com/Ticket/Display.html?id=33031 >

This transaction appears to have no content
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ - this is what I am having
a problem with. Why is it so?

Wrong scrip? Wrong template??

Help appreciated.

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
. 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

2

Global scrip:

On Owner Change Notify Owner with template Transaction

Now when I ‘Take’ a ticket, I get notified, but there is no ticket
content. What I get says:

Right. Because that’s the generic transaction template, which tries to
print out the transaction’s content…Which is blank on a “take”
transaction.

3

Now when I ‘Take’ a ticket, I get notified, but there is no ticket
content. What I get says:

Here’s one of my templates (“Admin Created”, which I use to notify
AdminCcs when a new ticket comes in) which has some extra stuff to preve
nt that message from being displayed. You can do something similar in
your templates.

–Bret

The following new ticket was submitted at {$Transaction->CreatedAsString}

      ID: {$Ticket->id}
  Status: {$Ticket->Status}
   Owner: {$Ticket->OwnerObj->Name}

Requestors: {$Ticket->RequestorAddresses || “(none)”}
Customer: {$Ticket->FirstCustomFieldValue(‘Customer’) || “(none)”}
Queue: {$Ticket->QueueObj->Name}

Ticket URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{
( $Transaction->Content() eq ‘This transaction appears to have no content’ )
? ‘’
: (
"
" . $Transaction->Content()
)
}