EML attached adds people in Ticket

RT Users
1

Hello people,

I want to know if anyone is facing this problem:

  • When someone adds a ‘.eml’ file in a ticket, the people who were as requester or sender of that mail are added in the RT ticket.

This causes people who are not necessary aware of the ticket. Is there a way to solve this?

Thanks.

Best Regards,
Josue.

2

Is this when a ticket is created?

Is this config enabled for you?
ParseNewMessageForTicketCcs