Have searched these forums and seems clear what my issue is.
Using RT 4.4.2 on FreeBSD
Company uses Outlook 2016 on terminal servers out of my control
Not seeing the images within their ticket submissions with a winmail.dat attachment.
So my only hope is piping through a TNEF converter before rt-mailgate.
Does anyone have their aliases setup and some advice on a working solution to do this?
I can see there is a binary version and a perl version of a TNEF convert I can grab, unsure of what the pipe command in aliases I would use.