Emails from the update page


Does anyone know how I can modify the Update.html page so no emails are sent
when you select the Resolve link? I want to turn off the emails because then
I can create a template (OnResolve) that sends an email to the requestor
with the solution description and avoid that the requestor receives 2 emails
each time a ticket has been resolved.

Any help would be appreciated.

Best regards

Marie Gellbäck


Emails are sent via/by the scrips and not the html pages …
possible you need to modify your correspondence scrip not to send
anything if status = resolved

Marie Gellbäck wrote: