Maybe I’m missing something obvious, but is there way to send an email
out of RT when a new ticket appears in a particular queue?
Bill Gunter
Assistant Director of Information Systems
ARC Systems
P: 512.358.5377
F: 512.892.5552
<www.arcsystems.com>
Hello!On Fri, 2006-03-03 at 10:54 -0600, Bill Gunter wrote:
Maybe I’m missing something obvious, but is there way to send an email
out of RT when a new ticket appears in a particular queue?
It’s probably in the wiki somewhere, but generally there’s a global
scrip that notifies whatever audience you like on ticket creation. Looks
something like “OnCreate Notify Requestors, Ccs” and “OnCreate Notify
AdminCcs”.
You’ll find those settings under Configuration->Global->Scrips
Cheers!
–j
Jim Meyer, Geek at Large purp@acm.org
On Fri, 03 Mar 2006 10:54:19 -0600
Bill Gunter bgunter@arcsystems.com spake:
Maybe I’m missing something obvious, but is there way to send an email
out of RT when a new ticket appears in a particular queue?
I added in a user as an admin cc, then there should be a scrip in there
to “On create notify Admin CC with template transaction”
Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT
p: 860.621.8693
e: bill@Explosivo.com
w. http://www.explosivo.com