Emailing with NotifyOwnerOrAdminCc action?

RT Users
1

Hi all,
Now that I’m getting the tickets I want, I’m trying to email the owners of
those tickets. After my search and search-arg parameters for rt-crontool,
I’m doing this:

–action RT::Action::NotifyOwnerOrAdminCc
–template “untouched ticket”

I’m missing --action-arg, but I don’t know what to put for that since
NotifyOwnerOrAdminCc will, I presume, take care of it. However, I’m getting
an error:

can’t call method “Message” on an undefined value at
/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm on line 1118

I’m assuming this is what I mentioned–my missing action-arg–but I don’t
know what to put in there. Right now, the search is limited to just my own
tickets, but eventually it’ll run with no owner restriction so it can
notify all users. Thus, the email address to use is whatever the owner’s
address is, and I can’t hard-code it. What’s the trick to getting this to
work correctly? Thanks!

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

2

I’m still working on this, and it still hates me. :slight_smile: I thought of something
this morning and it gave me a different result; I wanted to see if I was on
the right track, at least. Any thoughts?

After my search and search-arg items, I’m now trying this:

–action RT::Action::SendEmail
–action-arg RT::Action::NotifyOwnerOrAdminCc

I also tried

–action-arg ‘owner’

In both cases, I got the error:

Can’t call method “MIMEObj” on an undefined value at
/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm line 139

This is at least a slightly different error. As I said yesterday, I can’t
give a hard-coded email address, as this job will have to email whoever is
the owner of the ticket being worked on. I have to be missing something
obvious about this process!On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall ahall@autodist.com wrote:

Hi all,
Now that I’m getting the tickets I want, I’m trying to email the owners of
those tickets. After my search and search-arg parameters for rt-crontool,
I’m doing this:

–action RT::Action::NotifyOwnerOrAdminCc
–template “untouched ticket”

I’m missing --action-arg, but I don’t know what to put for that since
NotifyOwnerOrAdminCc will, I presume, take care of it. However, I’m getting
an error:

can’t call method “Message” on an undefined value at
/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm on line 1118

I’m assuming this is what I mentioned–my missing action-arg–but I don’t
know what to put in there. Right now, the search is limited to just my own
tickets, but eventually it’ll run with no owner restriction so it can
notify all users. Thus, the email address to use is whatever the owner’s
address is, and I can’t hard-code it. What’s the trick to getting this to
work correctly? Thanks!

–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

3

In my previous message, the “new” error was because I didn’t include
–template. Now that I have, I’m back to the original error, in my first
message. I’ve also tried using

–action RT::Action::Notify
–action-arg RT::Action::NotifyOwnerOrAdminCc

but I still get the same error (can’t call method “message” on an undefined
value). I’ve looked this up online, but only found a few threads, one of
which said to use RT::Action::Notify. I don’t know what else to try, or why
this refuses to work.On Tue, Dec 20, 2016 at 7:48 AM, Alex Hall ahall@autodist.com wrote:

I’m still working on this, and it still hates me. :slight_smile: I thought of
something this morning and it gave me a different result; I wanted to see
if I was on the right track, at least. Any thoughts?

After my search and search-arg items, I’m now trying this:

–action RT::Action::SendEmail
–action-arg RT::Action::NotifyOwnerOrAdminCc

I also tried

–action-arg ‘owner’

In both cases, I got the error:

Can’t call method “MIMEObj” on an undefined value at
/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm line 139

This is at least a slightly different error. As I said yesterday, I can’t
give a hard-coded email address, as this job will have to email whoever is
the owner of the ticket being worked on. I have to be missing something
obvious about this process!

On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall ahall@autodist.com wrote:

Hi all,
Now that I’m getting the tickets I want, I’m trying to email the owners
of those tickets. After my search and search-arg parameters for
rt-crontool, I’m doing this:

–action RT::Action::NotifyOwnerOrAdminCc
–template “untouched ticket”

I’m missing --action-arg, but I don’t know what to put for that since
NotifyOwnerOrAdminCc will, I presume, take care of it. However, I’m getting
an error:

can’t call method “Message” on an undefined value at
/opt/rt4/bin/…/lib/RT/Action/SendEmail.pm on line 1118

I’m assuming this is what I mentioned–my missing action-arg–but I don’t
know what to put in there. Right now, the search is limited to just my own
tickets, but eventually it’ll run with no owner restriction so it can
notify all users. Thus, the email address to use is whatever the owner’s
address is, and I can’t hard-code it. What’s the trick to getting this to
work correctly? Thanks!

–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

4

/opt/rt5/bin/rt-crontool --search RT::Search::FromSQL --search-arg “” --action RT::Action::NotifyOwnerOrAdminCc --template “untouched ticket” --transaction last --transaction-type EmailRecord

try this one

5

–transaction-type EmailRecord results in “Couldn’t find suitable transaction, skipping”

I too cannot figure out how this RT::Action::NotifyOwnerOrAdminCc is supposed to work.