I would like to be able to have a user submit a ticket and whenever the
ticket is updated have an email sent back to the user with the updated
status/comments? I would also like to be able to have a custom field for a
department and have an email sent to the manager of the department whenever
a change to the ticket is made?
For example, lets say I have 3 users submit a ticket with the marketing
department, (user1, user2, user3). So if a change is made for the ticket
submitted by user1 I would like an email to be sent to user1 and their
manager, but not to user2, user3.
Does any one have any ideas on how to accomplish this?
Express yourself instantly with MSN Messenger! Download today - it’s FREE!