Emailing programs

What emailing programs do you use for RT… sendmail… fetchmail… I am
having issues setting it up to send and recive email since our pop3 and smtp
servers are not the RT server…

Postfix! Postfix is the greatest mail server ever. It’s so feature
rich yet so easy to understand and do what you need it to do. Powerful
is just an understatement.

Paul-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of bob
Sent: Monday, September 13, 2004 10:29 AM
To: RT USERS
Subject: [rt-users] Emailing programs

What emailing programs do you use for RT… sendmail… fetchmail… I am

having issues setting it up to send and recive email since our pop3 and
smtp
servers are not the RT server…

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

So basically I am either in for a world of hurt or I need to set an alias up
like helpdesk@bobsemporium.com forwarded to the RT server box… correct? or
I could venture into uncharted territory…----- Original Message -----
From: “Jim Rowan” jim.rowan@starcore-dsp.com
To: “bob” bob@bobsemporium.com; "RT USERS"
rt-users@lists.bestpractical.com
Sent: Monday, September 13, 2004 11:43 AM
Subject: RE: [rt-users] Emailing programs

You’re going to want to break your local convention on pop3. You need
to get the mail that is destined to go into RT delivered to the machine
that RT runs on. You’re not going to use pop at all in this case. This
change will happen on some other machine. (Probably on your current mail
server, adding an alias to forward RT’s mail.)

On the RT machine you need either sendmail or postfix (or some other
MTA). It will be involved in both sending and receiving. Sendmail is
probably easier to set up for this particular situation, but I believe
there are directions for both floating around somewhere.

If you diverge from this simple architecture, and instead try to use pop
(and fetchmail or similar) you are moving into a more complicated
situation that is less well documented.

Jim Rowan

You’re going to want to break your local convention on pop3. You need
to get the mail that is destined to go into RT delivered to the machine
that RT runs on. You’re not going to use pop at all in this case. This
change will happen on some other machine. (Probably on your current mail
server, adding an alias to forward RT’s mail.)

On the RT machine you need either sendmail or postfix (or some other
MTA). It will be involved in both sending and receiving. Sendmail is
probably easier to set up for this particular situation, but I believe
there are directions for both floating around somewhere.

If you diverge from this simple architecture, and instead try to use pop
(and fetchmail or similar) you are moving into a more complicated
situation that is less well documented.

Jim Rowan

If you’re not fairly expert in mail systems, yes.

If you’re completely at ease with fetchmail, etc… it isn’t really that
complicated. Incoming mail gets piped to a program that comes with RT
that parses it and feeds it into the database.

You still have to be able to send outgoing mail; that implies that you
will still have to set up some MTA on the RT system for outgoing
purposes… and you have to arrange for the outgoing mail to have an
appropriate address format…

By the time you’ve arranged for the outgoing mail, you have done most of
the work needed to do the simple version of incoming mail.

Jim

What emailing programs do you use for RT… sendmail…

I use qmail, but that’s only because the box allready had it.

fetchmail… I am

You might need that if you don’t operate a “real” mailserver that is
also MX for its domain (which you seem to happen to do).

having issues setting it up to send and recive email since our pop3 and smtp
servers are not the RT server…

You can install the rt-mailgate on the mailserver. Then, you don’t need
to setup any incoming mail-server for your RT-server, as the tickets
will be forwarded via WWW.
The RT-server will just have to be configured to relay outgoing mails
via your central mail-server.

If you can’t do this, you must find some other way to have mail
delivered to your RT-server via your MX.
This largely depends on the mailserver-software on your MX.

Had you provided this information upfront, nobody would have needed to
"guess" that you’re probably using some sort of POP3-fetcher to get your
mails into your (windows) mailserver (merak).

Rainer
~ Rainer Duffner - rainer@ultra-secure.de ~
~ Freising - Munich - Germany ~
~ Unix - Linux - BSD - OpenSource - Security ~
~ http://www.ultra-secure.de/~rainer/pubkey.pgp ~

Actually… i am not setting up RT for this domain on on this system… this
is my personal email and system(s). the RT is going on a work server…

Currently our email is handled by a third party server and provider. We do
have smtp servers we use for off items such and IDs and other systems… so
don’t assume what we have set up via this email and domain is the same and
what I am trying to set up…

All in all it looks as If i will ahve to use sendmail to mail the items out
and fetchmail to bring them in from the pop3 server…----- Original Message -----
From: “Rainer Duffner” rainer@ultra-secure.de
To: “bob” bob@bobsemporium.com
Cc: “RT USERS” rt-users@lists.bestpractical.com
Sent: Monday, September 13, 2004 3:11 PM
Subject: Re: [rt-users] Emailing programs

Am Mo, den 13.09.2004 schrieb bob um 16:28:

What emailing programs do you use for RT… sendmail…

I use qmail, but that’s only because the box allready had it.

fetchmail… I am

You might need that if you don’t operate a “real” mailserver that is
also MX for its domain (which you seem to happen to do).

having issues setting it up to send and recive email since our pop3 and
smtp
servers are not the RT server…

You can install the rt-mailgate on the mailserver. Then, you don’t need
to setup any incoming mail-server for your RT-server, as the tickets
will be forwarded via WWW.
The RT-server will just have to be configured to relay outgoing mails
via your central mail-server.

If you can’t do this, you must find some other way to have mail
delivered to your RT-server via your MX.
This largely depends on the mailserver-software on your MX.

Had you provided this information upfront, nobody would have needed to
"guess" that you’re probably using some sort of POP3-fetcher to get your
mails into your (windows) mailserver (merak).

Rainer

===================================================
~ Rainer Duffner - rainer@ultra-secure.de ~
~ Freising - Munich - Germany ~
~ Unix - Linux - BSD - OpenSource - Security ~
~ http://www.ultra-secure.de/~rainer/pubkey.pgp ~

We do have smtp servers we use for off items such and IDs and other
systems

I’ve been working with Linux and Unix for nearly twenty years. I have no
idea what you are talking about.

All in all it looks as If i will ahve to use sendmail to mail the items
out and fetchmail to bring them in from the pop3 server…

No, you can use almost any MTA to send out, and if you do use fetchmail to
bring in mail then you need to figure out how to pass it to RT. Personally,
I’d install an MTA (e.g. Postfix) locally, which will make it much easier.

If you have problems with RT (or anything else, really) in the future, may
I suggest you post a note along these lines:

  • What you are trying to achieve
  • What you have done to achieve it
  • What happened
  • What you expected to happen
  • What steps you have take to troubleshoot so far (eg, log file extracts)

We too have an off site email server we pop in for email. I created an email
account for RT there and I forward the email to vasupport@xxx.xxx.xxx.xxx
the x’s are one of my ip address’s. I have opened up port 110 to my RT
server where I use sendmail. I originally did the same sort of thing with
our in house exchange server but we moved email off site.