Emailing owner on assigning task for request tracker

Hi all

Does anyone know of a Scrip that send’s an email to the owner when they get
assigned a ticket? Right now our users have to login to RT every 5 mins to
check if they have any jobs. It would be easier if they got emailed when the
ticket was assigned to them.

Does anyone know of a Scrip that does this? Even something that calls
another Scrip so I can use the existing email function, for example “On
assign owner do…” and then I can tell it to send an email.

Any ideas?

Thanks

Dion Gullotta
Far Edge Technology

p. 02 99553640
f. 02 99547994
http://www.faredge.com.au

Dion Gullotta wrote:

Does anyone know of a Scrip that send’s an email to the owner when they get
assigned a ticket? Right now our users have to login to RT every 5 mins to
check if they have any jobs. It would be easier if they got emailed when the
ticket was assigned to them.

Does anyone know of a Scrip that does this? Even something that calls
another Scrip so I can use the existing email function, for example “On
assign owner do…” and then I can tell it to send an email.

OnOwnerChange NotifyOwner with template …

http://www.fsck.com/pub/rt/contrib/2.0/OwnerChange/

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances