Email was working - now sits in mail queue!

RT Users
1

Hi

My RT was working so very nicely for a few days. Just yesterday I upgraded
ot RT3.0.6 (from 3.0.4) in order to use RTFM2.01. I’m pretty sure that just
after that the mail was still working fine, but has since stopped working.

The mail sits in the mail queue saying
Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Apache log tells me nothing. The maillog says
Oct 9 10:24:39 mail sendmail[3504]: h997pq1h003173:
to=“|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url
http://localhost/”, ctladdr=rt@jhb.attix5.com (8/0), delay=00:32:46,
xdelay=00:00:02, mailer=prog, pri=421898, dsn=4.0.0, stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

My system is now in production and people cannot send mails! Help!

I use
RH9
Apache/1.3.28 (Unix) mod_perl/1.28 mod_ssl/2.8.15 OpenSSL/0.9.7a
Perl 5.8.0

Thanks!
Danie

2

Danie Marais wrote:

to=“|/opt/rt3/bin/rt-mailgate --queue support --action correspond --url
http://localhost/”, ctladdr=rt@jhb.attix5.com (8/0), delay=00:32:46,
xdelay=00:00:02, mailer=prog, pri=421898, dsn=4.0.0, stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

What happens if you try to run that mailgate commandline from the shell?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Phil,

Never mind - I got this sorted by doing a clean install (just keeping the
database) of RT3.0.6.

Thanks!
Danie