Email troubles:

RT Users
1

<<< I am a newbie with RT, this is my first time to attempt to set it
up. >>>
OK, so I have the web interface up and running. I can log in, and most
things look good.

To test the email I used the command in the ManualInstallation guide, on
the machine RT is installed (Fedora3):
echo ‘hello’ | mail -s “Test subject” rt

In /etc/aliases I have:
# RT
rt: “|/etc/smrsh/rt-mailgate --queue general --action
correspond --url http://qaserv_rt/”
rt-comment: “|/etc/smrsh/rt-mailgate --queue general
–action comment --url http://qaserv_rt/”

And what I get is “Returned mail”. Now I know this is a configuration
issue, I’m just not sure were to start looking.

regards,
/mike
<<< returned email below >>>

see transcript for details]

----- Forwarded message from Mail Delivery Subsystem
MAILER-DAEMON@qa1-qaserv-01.corp.mycompany.com -----

MAILER-DAEMON@qa1-qaserv-01.corp.mycompany.com
Auto-Submitted: auto-generated (failure)

The original message was received at Mon, 13 Jun 2005 16:22:19 -0400
from root@localhost

----- The following addresses had permanent fatal errors ----- rt
(reason: 550 5.1.1 rt@qa1-qaserv-01.corp.mycompany.com… User
unknown)
(expanded from: rt)

----- Transcript of session follows ----- … while talking to
[127.0.0.1]:

DATA
<<< 550 5.1.1 rt@qa1-qaserv-01.corp.mycompany.com… User unknown 550
5.1.1 rt… User unknown <<< 503 5.0.0 Need RCPT (recipient)

Reporting-MTA: dns; qa1-qaserv-01.corp.mycompany.com
Arrival-Date: Mon, 13 Jun 2005 16:22:19 -0400

Final-Recipient: RFC822; rt@qa1-qaserv-01.corp.mycompany.com
Action: failed
Status: 5.1.1
Remote-MTA: DNS; [127.0.0.1]
Diagnostic-Code: SMTP; 550 5.1.1
rt@qa1-qaserv-01.corp.mycompany.com… User unknown
Last-Attempt-Date: Mon, 13 Jun 2005 16:22:20 -0400Date: Mon, 13 Jun 2005 16:22:19 -0400
From: root
To: rt
Subject: Test subject

hello

----- End forwarded message -----

2

My guess would be that you need to run ‘newaliases’ or ‘sendmail
-bi’ to update your mail server to see the new changes you have added to
the aliases file.On Tue, 14 Jun 2005, Dwyer, Mike # ATLANTA wrote:

In /etc/aliases I have:

RT

  rt: "|/etc/smrsh/rt-mailgate --queue general --action

correspond --url http://qaserv_rt/"

And what I get is “Returned mail”. Now I know this is a configuration
issue, I’m just not sure were to start looking.

3

Where is the RT gateway configured to accept mail being sent to
“rt@qa1-qaserv-01.corp.mycompany.com”. I am guessing that I do not have
“qa1-qaserv-01.corp.mycompany.com” set in the right place.

Hrm, that seems odd, as I would expect it not to need anything.  I

don’t think RT cares what domain it is, as your mailer takes care of the
forwarding, and passes it straight into the executable.
Given the error of “no user found”, etc. it really seems like a
mailer issue, and not an RT issue.
Can you add another entry such as:

blahblah: root
and try to email blahblah and see if it bounces or goes to root? My guess
is that it bounces.