We have a specific queue that I’d like to generate email notifications for when a ticket is either moved to the queue, or created in the queue. I’ve added a member of the queue as a watcher, but apparently that isn’t sufficient for that user to get an email of new ticket. What steps am I missing??
Do you have a scrips & templates that handle both On Create and On Queue Change conditions?
Had to add the user as an AdminCC for the notification to work. I thought watcher would have worked the same way