Forgot to include everyone…From: Rashid Khan
Sent: Monday, March 08, 2004 4:26 PM
To: ‘Fran Fabrizio’
Subject: RE: [rt-users] Email to RT auto-creates a new ticket
Thanks for the quick response. The main email system is Exchange. I manage
the NOC and created a queue named NOC. I want to have an email address in
exchange, let’s say rt@book.com A user will send an email to rt@book.com
and it will create a new ticket which gets sent to the NOC queue.
This is the general idea. How do I go about doing that?
From: Fran Fabrizio [mailto:fran@cis.uab.edu]
Sent: Monday, March 08, 2004 4:18 PM
To: Rashid Khan
Cc: rt
Subject: Re: [rt-users] Email to RT auto-creates a new ticket
This is more or less the entire point of RT.
If you have your
mailgate configured correctly, this is how RT works out of the box.
What specifically are you having trouble with?
-Fran
Rashid Khan wrote:
Hi guys,
First of all, this ticketing system is great. I’ve used remedy
before and wow did that suck. I want to simplify the process of creating
tickets to a point where users can send an email and RT will automatically
create a new ticket. How can I configure this? The following is my
environment:
RT 3.0.9
OS - Slackware 9.1 with sendmail
IT Infrastructure uses Exchange
MYSQL
I’ve done some research but could not find a concreate answer.
Any help will be greatly appreciated,
Thank You,
Rashid
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Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran@cis.uab.edu
(205) 934-0653
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