Email to AdminCcs

Hi,

I am using rt-2-0-1-test3. I find RT won’t email to AdminCcs or Watchers
or Ccs. I see some concatenation errors in the log. What can I do to fix
this? It emails to requestor no problem. It also emails to the
requestor when I make a comment which is not what I want. It
shouldn’t email to requestor in comments. But I am not sure what I
need to do to change that. There is no script that allows
requestor for anything except on-create. Thanks.

Sherrill
Sherrill (Pei-chih) Verbrugge
spv@gospelcom.net
ext. 273
http://www.gospelcom.net
http://bible.gospelcom.net

rt.log.2798.8 (3.49 KB)

It looks like you’ve set up a ‘NotifyAllWatcher’ scrip, either globally or
for your queue. That would definitely cause RT to email the requestor when
you make comments.

Hi,

I am using rt-2-0-1-test3. I find RT won’t email to AdminCcs or Watchers
or Ccs. I see some concatenation errors in the log. What can I do to fix
this? It emails to requestor no problem. It also emails to the
requestor when I make a comment which is not what I want. It
shouldn’t email to requestor in comments. But I am not sure what I
need to do to change that. There is no script that allows
requestor for anything except on-create. Thanks.

Sherrill

Sherrill (Pei-chih) Verbrugge
spv@gospelcom.net
ext. 273
http://www.gospelcom.net
http://bible.gospelcom.net

Content-Description: email errors

Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 937, line 12.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, line 12.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88149e8): Checking condition OnTransaction…
RT::Transaction=HASH(0x88149e8): Matches condition OnTransaction…
now requiring RT::Action::Notify
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, line 12.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, line 12.
RT::Transaction=HASH(0x88149e8): Prepared NotifyOwner
RT::Action::Notify=HASH(0x8856248): No recipients found. Not sending.
RT::Transaction=HASH(0x88149e8): Committed NotifyOwner
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88149e8): Checking condition OnTransaction…
RT::Transaction=HASH(0x88149e8): Matches condition OnTransaction…
now requiring RT::Action::Notify
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, line 12.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, line 12.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, line 12.
RT::Transaction=HASH(0x88149e8): Prepared NotifyAdminCcs
RT::Action::Notify=HASH(0x88b8d0c): Could not send mail for RT::Transaction=HASH(0x8803194)
RT::Transaction=HASH(0x88149e8): Failed to commit NotifyAdminCcs
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88149e8): Checking condition OnCreate…
RT::Transaction=HASH(0x88149e8): Matches condition OnCreate…
now requiring RT::Action::Notify
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111.
RT::Transaction=HASH(0x88149e8): Prepared NotifyAllWatchers
RT::Action::Notify=HASH(0x881c6e4): Could not send mail for RT::Transaction=HASH(0x8803194)
RT::Transaction=HASH(0x88149e8): Failed to commit NotifyAllWatchers
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88149e8): Checking condition OnCreate…
RT::Transaction=HASH(0x88149e8): Matches condition OnCreate…
now requiring RT::Action::Autoreply
Use of uninitialized value in concatenation (.) at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111.
RT::Transaction=HASH(0x88149e8): Prepared AutoreplyToRequestors
Use of uninitialized value in array dereference at /usr/local/rt2/lib/RT/Action/SendEmail.pm line 84.
Use of uninitialized value in array dereference at /usr/local/rt2/lib/RT/Action/SendEmail.pm line 86.
Use of uninitialized value in array dereference at /usr/local/rt2/lib/RT/Action/SendEmail.pm line 106.
RT::Transaction=HASH(0x88149e8): Committed AutoreplyToRequestors
Ticket 21 created in queue ‘general’

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as
easy as herding cats…" – Andy Tanenbaum on the linux development model, 1992