Email template

Hello,

is it possible to define email templates for RT?

A little background information:
We use RT for order processes, and we have lots of messages that are nearly same (e.g. ‘your order was shipped today with tracking No. 1234’ or ‘please pay your invoice of XY € to bank account 12345 with subject order 2345’ ). So you see there’s a lot of static content but also lots of variable stuff. Is it possible to generate an email template the user can send out?

Before RT they used different Outlook email-Signatures for this. So a comparable solution would be great!

Best regards
Bernhard

There are at least two possible solutions. The easier one involves using
articles:

http://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html
http://requesttracker.wikia.com/wiki/Articles

In this case, your users would insert the article into the ticket, manually
change the placeholder values and then send that as correspondence.

A more complex solution would involve setting up custom fields for the
variable information, and scrips to send out specific emails when those
fields are populated.On 5 August 2014 16:44, Eierschmalz, Bernhard < Bernhard.Eierschmalz@scheppach.com> wrote:

Hello,

is it possible to define email templates for RT?

A little background information:

We use RT for order processes, and we have lots of messages that are
nearly same (e.g. ‘your order was shipped today with tracking No. 1234’ or
‘please pay your invoice of XY € to bank account 12345 with subject order
2345’ ). So you see there’s a lot of static content but also lots of
variable stuff. Is it possible to generate an email template the user can
send out?

Before RT they used different Outlook email-Signatures for this. So a
comparable solution would be great!

Best regards

Bernhard


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