Hello all
I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line.
What is the best way to accomplish this? I have tried both scripts and a template.
My current template is as follows. This was my latest attempt to remove the tag.
I am working with an automated email process between two systems. The
system sending the email requires that the subject line not be change
in the response. So I need to remove the [rtname #12234] from the
subject line.
What is the best way to accomplish this? I have tried both scripts
and a template.
Others might chime in with better solutions but RT tries very hard to
keep ticket replies/comments together. One is using the tag in the
subject line, another is using X-Headers. If you add the right header in
your template you should be able to remove the tag in the subject line.
Hello all
I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line.
What is the best way to accomplish this? I have tried both scripts and a template.
Others might chime in with better solutions but RT tries very hard to keep ticket replies/comments together. One is using the tag in the subject line, another is using X-Headers. If you add the right header in your template you should be able to remove the tag in the subject line.