I am working with an automated email process between two systems. The system sending the email requires that the subject line not be change in the response. So I need to remove the [rtname #12234] from the subject line.
What is the best way to accomplish this? I have tried both scripts and a template.
My current template is as follows. This was my latest attempt to remove the tag.
my $comapreStr = $Ticket->Subject;
my $stringend = index($comapreStr, “]”) + 1;
$subject = substr $comapreStr, $stringend;
$subject = $subject . " Accepted";
Thanks in advance for the help.
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