I’m looking for a way to keep RT from emailing unprivileged users.
We have set up our RT installation such that “privileged users” means
our internal personnel; “unprivileged users” means customers.
We want to use the system to track tickets etc but don’t want emails
from RT to go to any customers. I wasn’t able to find an obvious way
to do this; is this supported out of the box? If not, where should I
look in the code?
Stephen J Alexander
PS: If there is a way to keep the “RT Itself” notifications about
having sent emails from showing in the ticket history, I would also
like to suppress that.