I have a problem that is driving me nuts, I have just installed the
latest RT, using almost default settings.
When a user writes to email@example.com an ticket gets created and he
gets an email greeting reply where the ticket number is in the subject,
if the user then replies
to this email he gets a new ticket and a new email reply.
The desired result was that if the user replied to a existing ticket,
his reply is added as an comment to the existing ticket.
I have also tried to create an extra email for the comments, called
firstname.lastname@example.org and configured the “Reply Address” and
"Comment Address" but still no success, I get an new ticket every time.
I am using fetchmail
username requests password Bla Bla
mda “/opt/rt3/bin/rt-mailgate --queue General --action correspond --url
username requests_comment password Bla Bla
mda “/opt/rt3/bin/rt-mailgate --queue General --action comment --url
What am I doing wrong.
Sune K. Bech