Yes, I created the alias on /etc/aliases, like in the instructions:
rt: “|/etc/smrsh/rt-mailgate --queue general --action correspond --url
http://rt.mydomain.com/”
rt-comment: “|/etc/smrsh/rt-mailgate --queue general --action comment --url
http://rt.mydomain.com/”
I don’t have any newaliases command… and I’m using Qmail.
But, when I send an email to general@rt.mydomain.com, I get the following
email back…
Hi. This is the qmail-send program at calisto.lenaindustria.pt.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.
general@rt.mydomain.com:
Sorry, no mailbox here by that name. (#5.1.1)
What do you think?
It looks like it’s ignoring the /etc/aliases… qmail uses it from another
way? Maybe /var/qmail/alias/ ?? But the files there have different syntax
from /etc/aliases…
Hints?
I’m thinking on removing qmail and installing the old sendmail… 
has I
only use smtp on this server for RT.
Regards,
Carlos Silva
-----Mensagem original-----De: John BORIS [mailto:jboris@adphila.org]
Enviada: quinta-feira, 22 de Fevereiro de 2007 15:06
Para: rt-users@lists.bestpractical.com; Carlos Silva
Assunto: RE: [rt-users] Email problems - Association with Queue
Carlos,
You have to create the alias on the server in the mail aliases file.
Look up the man page for aliases for your flavor of UNIX and make those
changes. On Red hat it is in /etc/aliases. Then when you are finished
you have to run newaliases for it to take effect. I believe this is
spelled out in the rt-mailgate instructions.
John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia
“Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!”
“Carlos Silva” cbsilva@student.dei.uc.pt 02/22/07 9:35 AM >>>
Yes, I can. But there is a think that I’m still missing…
Let’s suppose I create, via the web interface, a Queue named Queue1.
From that moment, without any other config, It’s supposed for me to
receive
in rt the emails sent to queue1@rt.mydomain.com ???
It’s not happening…
Regards,
Carlos Silva
-----Mensagem original-----
De: Jan Korbel [mailto:jackc@teptin.net]
Enviada: quinta-feira, 22 de Fevereiro de 2007 13:56
Para: Carlos Silva
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Email problems - Association with Queue
You can create an email alias on mail server with destination address
helpdesk@rt.mydomain.com or whatever you can.
J.
Carlos Silva wrote:
Hi, I’ve followed the Wiki RHEL installguide,
Request Tracker Wiki
But. there is one thing I want to do and don’t understand how!
I have a server that’s rt.mydomain.com, and other that is
mail.mydomain.com, that is the mail server of my domain.
I want that mail that is sent to helpdesk@mydomain.com
mailto:helpdesk@mydomain.com in server mail.mydomain.com to be
linked
to the Helpdesk queue in rt.mydomain.com.
How do I configure this? It seems very simple, but yet, I don’t know
how
to do it in RT …
Best Regards,
Carlos Bruno
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smime.p7s (3.02 KB)
Thks.