Email Problem RT3

RT Users
1

When I create a new ticket in RT, an email is sent the address specified
in the ticket. The problem is the FROM address in the email is not the
rt address. It is apache@upsilon. Here’s some background

rt is on hostname rhel
upsilon is an ms exchange 2000 server (our primary internal mail server)

Why would the email show up as form apache@upsilon.domain.name
(domain.name is our internal DNS domain name)

My /etc/hosts file contians this:
127.0.0.1 rhel rhel.servers.ci.keene.nh.us
localhost.localdomain localhost

my /etc/aliases file contains this:

RT Aliases

rt: “|/etc/smrsh/rt-mailgate --queue unassigned --action correspond
–url http://rhel/”
rt-comment: “|/etc/smrsh/rt-mailgate --queue unassigned --action comment
–url http://rhel/”

What I have done wrong? Any ideas?

Thanks

-Mike M

2

When I create a new ticket in RT, an email is sent the address specified
in the ticket. The problem is the FROM address in the email is not the
rt address. It is apache@upsilon. Here’s some background

rt is on hostname rhel
upsilon is an ms exchange 2000 server (our primary internal mail server)

Why would the email show up as form apache@upsilon.domain.name
(domain.name is our internal DNS domain name)

Did you set $CorrespondAddress and $CommentAddress in your RT_SiteConfig.pm
correctly?
How do you forward the mail to your exchange server? I had a similar issue
with ssmtp until i allowed from line override.

regards,
andreas