Okay! Figured it out.
Set Priority should be:
$self->TicketObj->SetPriority( 100 );
Also, I needed a Return 1; in the preparation line.From: Mark Jenks
Sent: Thursday, August 05, 2010 11:39 AM
To: Mark Jenks; Christian Loos
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Email Priority.
Anyone have any suggestions why the below is not working?
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mark
Jenks
Sent: Wednesday, August 04, 2010 1:00 PM
To: Christian Loos
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Email Priority.
That is exactly what I have an when I send an email into the queue with
the priority on, it doesn’t set it. I see it when I show full
headers.
How do you debug a scrip?
From: Christian Loos [mailto:cloos@netcologne.de]
Sent: Wednesday, August 04, 2010 10:48 AM
To: Mark Jenks
Cc: rt-users@lists.bestpractical.com
Subject: Re: Email Priority.
You have to create a new scrip with:
Description: On Create Set Priority
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
and my code in ‘Custom action cleanupcode’.
-Chris
Okay, I modified the original “On create notify requestors” and put
that
code in. Got nothing.
Created a new “On create set priority” and it still didn’t do
anything.
-Mark
-----Original Message-----
From: Christian Loos [mailto:cloos@netcologne.de]
Sent: Wednesday, August 04, 2010 3:54 AM
To: Mark Jenks
Cc: rt-users@lists.bestpractical.com
Subject: Re: Email Priority.
Create a scrip ‘On Create’ with the following ‘Custom action cleanup
code’:
my $ticket;
my $attachment = $self->TransactionObj->Attachments->First;
return 1 unless $attachment;
my $prio = $attachment->GetHeader(‘Priority’);
return 1 unless $prio;
if ( $prio eq ‘Urgent’ ) {
$ticket->SetPriority(50);
}
return 1;
-chris
Am 03.08.2010 20:17, schrieb Mark Jenks:
Is there a way to set a ticket priority to 50 if the user sets the
Email
from outlook to Urgent?
Inside of the headers of the email exists “Priority: Urgent”.
Can that be checked and acted on when a ticket gets created?
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