Browsing through my copy of the excellent “RT Essentials”, I was
overjoyed to find this sentence at the bottom of page 119:
When sending messages back out, RT looks at a site’s list of
preferred encodings, picks the most apropriate[sic] one, and re-encodes
This is exactly what I need! I’d really, really like outgoing e-mails
to be encoded in the simplest applicable encoding in the list
(us-ascii, iso-8859-1, utf-8).
However, this doesn’t seem to be implemented as of the RT 3.5.5
snapshot, or am I mistaken?
Leif Nixon - Systems expert
National Supercomputer Centre - Linkoping University