Greetings,
I am attempting to set up email notification upon changing the value of
a custom field. The issue that I’m running into is that when the custom
fields are updated, RT records an outgoing email being sent, but the
outgoing mail log never shows it being queued. If I change the Status
field, then an email is actually sent.
Is there something special that needs to be done to allow for emails to
be sent when a custom field is updated?
Thanks!