Hello,
Can RT email ticket watchers when a deadline is missed?
Or is this something I’d have to script?
Thanks.
Hello,
Can RT email ticket watchers when a deadline is missed?
Or is this something I’d have to script?
Thanks.
Hi,
I would use the rt-crontool for this use case. Take a look at the doc https://docs.bestpractical.com/rt/5.0.5/rt-crontool.html