Email notification to arbitrary addresses upon ticket creation in particular queues

RT Users
1

Is there anybody out there willing to share their scrips with me that
might allow me to send an email to an arbitrary e-mail address upon
creation of a ticket in a particular queue? We’d like to have each group
get notified whenever there is a ticket created. I think you can setup
the AdminCC stuff but isn’t that somewhat chatty?

Thanks in advance,
Michael J. Freeman

2

Hello!On Thu, 2006-02-09 at 12:30 -0600, Freeman, Michael wrote:

Is there anybody out there willing to share their scrips with me that
might allow me to send an email to an arbitrary e-mail address upon
creation of a ticket in a particular queue? We’d like to have each group
get notified whenever there is a ticket created. I think you can setup
the AdminCC stuff but isn’t that somewhat chatty?

Not if the only notification you choose to send to AdminCCs is ticket
creation and resolution. =]

Configurability-is-wonderful’ly yrs,

–j
Jim Meyer, Geek at Large purp@acm.org