After you checked the box, did you hit save at the VERY bottom of the page?
That will refresh the page, and move those that you checked to the “This
message will not be sent to” box.
I forget to do that the odd time… makes for some interesting communication
back… especially when I’m not so politically correct when I am not sending
the end-users but they get it hahahaha.
Mike.On Tue, Aug 10, 2010 at 3:54 PM, Kenneth Crocker email@example.com wrote:
I have a question about a situation that occurred just recently in my
(3.8.7) RT session. I have a scrip that notifies CC watchers on
Correspondence along with one that notifies AdminCC and the Requestor. When
I went to the “Reply” page to enter my text I saw the “check boxes” at the
bottom of the screen that indicated who would get a notification due to what
scrip. I checked the boxes for the CC watchers and yet they still got an
email. Has anyone else had this problem? I checked that those recipients
were not in any other group or role that was also to get a notification for
that Queue/Ticket (no other Queue watchers or Ticket CC’s) They were
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331