This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn’t helping either, so I’m asking here… 
How do I configure RT to notify me by email when someone else updates a
ticket that I own?
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn’t helping either, so I’m asking here…How do I configure RT to notify me by email when someone else
updates a ticket that I own?Mark
It does that in the default configuration that is shipped with
the software.
Cheers,
Ken
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn’t helping either, so I’m asking here…How do I configure RT to notify me by email when someone else
updates a ticket that I own?Mark
It does that in the default configuration that is shipped with
the software.
OK, then my question needs to be reworded: How do I re-enable it for
individual users when it’s disabled generally on a sitewide basis?
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn’t helping either, so I’m asking here…How do I configure RT to notify me by email when someone else
updates a ticket that I own?Mark
It does that in the default configuration that is shipped with
the software.OK, then my question needs to be reworded: How do I re-enable it for
individual users when it’s disabled generally on a sitewide basis?Mark
Make a scrip based on the disabled Email change notification
scrip to send it only when a particular Email/user is involved.
Ken
This is possibly a FAQ, but my Google-fu is failing to find me the
answer and RTFM isn’t helping either, so I’m asking here…How do I configure RT to notify me by email when someone else
updates a ticket that I own?Mark
It does that in the default configuration that is shipped with
the software.OK, then my question needs to be reworded: How do I re-enable it for
individual users when it’s disabled generally on a sitewide basis?Mark
Make a scrip based on the disabled Email change notification
scrip to send it only when a particular Email/user is involved.
That sounds like an awful lot of effort for something that I would
expect to be configurable within the individual users’ preferences!