I have been looking through the archives of the mailing list and see that
this is a fairly common issue, however, none of the entries therein has
helped me thus far.
I’ve been playing with the “general” queue. I have added the necessary
scrips both globally and to this queue specifically so that email will be
sent to the requestor on status change, resolve and correspondence.
However, no mail is sent to the requestor on any of these events.
The requestor does receive the auto-reply when a new ticket is created. I
am not getting any errors logged on this in the rt.log files, nor in the
maillog file and there’s no relevant info. in the httpd logs.
I’m frustrated and baffled. Any help appreciated.
NEVER swerve to hit a lawyer riding a bicycle – it might be your bicycle.