Email not being sent, again

RT Users
1

I have been looking through the archives of the mailing list and see that
this is a fairly common issue, however, none of the entries therein has
helped me thus far.

I’ve been playing with the “general” queue. I have added the necessary
scrips both globally and to this queue specifically so that email will be
sent to the requestor on status change, resolve and correspondence.

However, no mail is sent to the requestor on any of these events.

The requestor does receive the auto-reply when a new ticket is created. I
am not getting any errors logged on this in the rt.log files, nor in the
maillog file and there’s no relevant info. in the httpd logs.

I’m frustrated and baffled. Any help appreciated.

Dave Hull

NEVER swerve to hit a lawyer riding a bicycle – it might be your bicycle.

2

Nevermind, I just came across a post in the archive saying that if the
requestor’s address is the same as the person replying, an email will not
be sent.

This solved the problem.

Thanks.On Thu, 13 Dec 2001 dphull@ku.edu wrote:

I have been looking through the archives of the mailing list and see that
this is a fairly common issue, however, none of the entries therein has
helped me thus far.

I’ve been playing with the “general” queue. I have added the necessary
scrips both globally and to this queue specifically so that email will be
sent to the requestor on status change, resolve and correspondence.

However, no mail is sent to the requestor on any of these events.

The requestor does receive the auto-reply when a new ticket is created. I
am not getting any errors logged on this in the rt.log files, nor in the
maillog file and there’s no relevant info. in the httpd logs.

I’m frustrated and baffled. Any help appreciated.

Dave Hull
http://insipid.com

NEVER swerve to hit a lawyer riding a bicycle – it might be your bicycle.

Dave Hull

You know that feeling when you’re leaning back on a stool and it starts to tip
over? Well, that’s how I feel all the time.
– Steven Wright