Email not arriving at RT

RT Users
1

Hi

I have just installed RT but when sending an email I receive the following
error.

Can someone point me in the right direction?

Thanks

Philippa

----- The following addresses had permanent fatal errors -----
“|/opt/rt3/bin/rt-mailgate --queue general --action correspond”
(reason: Service unavailable)
(expanded from: rt@pip.itd.rl.ac.uk)

----- Transcript of session follows -----
smrsh: “rt-mailgate” not available for sendmail programs (stat failed) 554
5.0.0 Service unavailable

2

Strange, PJ (Philippa) wrote:

smrsh: “rt-mailgate” not available for sendmail programs (stat failed) 554

Your smrsh isn’t configured to allow rt-mailgate to run. Read the
smrsh man page for how to fix that.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

----- The following addresses had permanent fatal errors -----
“|/opt/rt3/bin/rt-mailgate --queue general --action correspond”
(reason: Service unavailable)
(expanded from: rt@pip.itd.rl.ac.uk)

----- Transcript of session follows -----
smrsh: “rt-mailgate” not available for sendmail programs (stat failed) 554
5.0.0 Service unavailable

you probably need to link /path/to/rt-mailgate to /etc/smrsh/rt-mailgate