We’re having an issue with RT where sometimes, when responding to a ticket
via email, the older information is cut off.
It seems like RT is limiting the length of the message body.
So if a conversation consists of:
In the UI, the whole conversation will be recorded. However, Reply D will
have Message C and none of the remaining correspondence. If I click to show
the outgoing message, it’s cut off there as well so it’s definately
happening in RT (not on an outgoing/incoming mail server).
It’s a problem for us because we need to show clients the entire thread in
Any thoughts? It almost feels like ‘Maximum inline message length’ /
MaxInlineBody setting but for email.
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