Email Link to Ticket doesn't work

RT Users
1

I searched the archives for this and found a similar issue, but the resolution did not work for me, so I’ll ask again.

When a new ticket is created (or one is modified), a link to that ticket is sent to the user or admin. If the user is not already logged into RT, the link will bring him to the login page. But, after logging in, we receive an error (RT Error No ticket specified). If, however, we are already logged in, it works fine.

I was told to change CGI.pm for this and I did, but it didn’t work. Any help?

Paul

2

Hadn’t heard back on this issue, but a developer on our team figured it out (in case others have the same issue). Here is the fix for my particular question.

Fix was to replace

with

args)) %>" >

in web/html/Elements/Login

Paul