Email Issues- Can't call method "Name" on an undefined value

RT Users
1

Running RT 5.0.2

All was running well until trying to clean up our huge Users table. Ran the command from the wiki- deleted several thousands of users:

rt-shredder --plugin "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,xxx" --sqldump /{somepath}/shredder-restore-users.sql --force

Was not aware of any issues until we saw that numerous tickets were created over and over and over again for the same email.

Postfix queue showed the below:

RT server error. The RT server which handled your email did not behave as expected. It said: Can't call method "Name" on an undefined value at /opt/rt5/sbin/../lib/RT/Interface/Web.pm line 1389. Stack: [/opt/rt5/sbin/../lib/RT/Interface/Web.pm:1389] [/opt/rt5/sbin/../lib/RT/Interface/Web/Request.pm:189] [/opt/rt5/share/html/REST/1.0/NoAuth/mail-gateway:82]

This occurs on all incoming emails, for both new tickets and replies.

When this happens, the ticket is created/updated appropriately but postfix shows this message.

Then the same ticket keeps getting created over and over again.

I’ve gone and restored the Users table using a backup and I’ve run through the rt-validator but am still having this issue.

Does anyone have any ideas what we can do to fix this?

Thank you.

2

The code in the above error for me in lib/RT/Interface/Web.pm was:

$RT::Logger->log(
   level   => $log_sql_statements,
   message => ($HTML::Mason::Commands::session{'CurrentUser'}->Name //

At one point while shredding users I enabled
"Set( $StatementLog, 'debug' );"

After turning this off I no longer seem to have this issue.