Email integration

RT Users
1

I know that RT has the ability to receive email and append those messages
to tickets. But, from the documentation, it looks like mail has to be going
straight into sendmail, which then a command line tool accesses to read in
messages. Our email is hosted elsewhere and I’d really like to just use POP
or IMAP. Is there a way to have this tool check external mail systems via
POP or IMAP?

Chris

2

I’m not an expert in RT, just getting started.
Our mail is hosted at Micro$oft (Live@edu)

I setup an account in our mail system that people send tickets to.
Then I use fetchmail on my RT server to retrieve it from that account.
I have a cron job that gets it every 5 min.

It works for me.
It is documented on the WIKI site.

Van Howell
System Administrator
Lubbock Christian UniversityFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chris Robison
Sent: Thursday, February 09, 2012 10:42 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Email integration

I know that RT has the ability to receive email and append those messages to tickets. But, from the documentation, it looks like mail has to be going straight into sendmail, which then a command line tool accesses to read in messages. Our email is hosted elsewhere and I’d really like to just use POP or IMAP. Is there a way to have this tool check external mail systems via POP or IMAP?

Chris

3

I know that RT has the ability to receive email and append those messages to
tickets. But, from the documentation, it looks like mail has to be going
straight into sendmail, which then a command line tool accesses to read in
messages. Our email is hosted elsewhere and I’d really like to just use POP
or IMAP. Is there a way to have this tool check external mail systems via
POP or IMAP?

http://requesttracker.wikia.com/wiki/Fetchmail

Chris

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

Best regards, Ruslan.

4

Same here but its Office365 product… exchange cloud from Microsoft.

One thing to know, my Exchange don’t let me to send email as another sender, so every mail from rt will be from www-data or apache user (which runs httpd) so you need to configure the generic table on postfix or MASQUERADE on sendmail If I don’t do this I get this message on mail.log (Said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command)))

This problem wont occur when my mail was hosted on gmail servers.

Sample from my generic table on postfix:

root@rt:~# cat /etc/postfix/generic
www-data ticket@MY.DOMAIN.COM

Change ticket@ to email address you ran inside fetchmail.

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified PartnerDe: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Howell, Van
Enviada em: quinta-feira, 9 de fevereiro de 2012 15:22
Para: Chris Robison; rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Email integration

I’m not an expert in RT, just getting started.
Our mail is hosted at Micro$oft (Live@edu)

I setup an account in our mail system that people send tickets to.
Then I use fetchmail on my RT server to retrieve it from that account.
I have a cron job that gets it every 5 min.

It works for me.
It is documented on the WIKI site.

Van Howell
System Administrator
Lubbock Christian University

From: rt-users-bounces@lists.bestpractical.commailto:rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]mailto:[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chris Robison
Sent: Thursday, February 09, 2012 10:42 AM
To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: [rt-users] Email integration

I know that RT has the ability to receive email and append those messages to tickets. But, from the documentation, it looks like mail has to be going straight into sendmail, which then a command line tool accesses to read in messages. Our email is hosted elsewhere and I’d really like to just use POP or IMAP. Is there a way to have this tool check external mail systems via POP or IMAP?

Chris