Thanks for the response
So here is the issue and what I am being told as to why it is not working.
I am trying to respond to a 3rd party ticketing system to automatically accept ticket created in said system and then sent to RT4. RT4 is using an auto reply script with action “Autoreply to Requestors”. The developer told me that the accepting process is not working because RT4 is changing the “References” field in the header.
Example given to me.
References: <RT-Ticket-1530111@Copsean_Service_Inc> – incorrect
Should be something like this:
**References: CP.9999999.jrk29m3jfo2hlw.0.1033.kfsjcwoyj938fwrnw3fnkrh3kfpdimxz (this is not a correct data and shows only approximate format)
My question unrelated to coding is this other developer correct?
Also looking through the inbound message there is not a “References” field in the header.
So another question is where would I get this information from?
I have this type of process working for other vendors. I did get help to write a local SendMail module so I can manipulate the subject for some of these other ticketing system which help a ton.
Again Thanks for the help.